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Empathy: The Human Connection to Patient Care

19995 ratings | 4146801 views
Patient care is more than just healing -- it's building a connection that encompasses mind, body and soul. If you could stand in someone else's shoes . . . hear what they hear. See what they see. Feel what they feel. Would you treat them differently? CEO Toby Cosgrove, MD, shared this video, titled "Empathy," with the Cleveland Clinic staff during his 2012 State of the Clinic address on Feb. 27, 2013. ➨ Visit Cleveland Clinic: http://bit.ly/XlxDfr ➨ Visit Health Hub from Cleveland Clinic: http://bit.ly/VBQ3nW ➨ Subscribe to our YouTube Channel: http://bit.ly/W0bJ0y ➨ Like Cleveland Clinic on Facebook: http://on.fb.me/WMFkul ➨ Follow Cleveland Clinic on Twitter: http://bit.ly/Uua1Gs ➨ Follow Cleveland Clinic on Google+: http://bit.ly/136vcTe ➨ Follow Cleveland Clinic on Instagram: http://bit.ly/12gMABx ➨ Connect with Cleveland Clinic on LinkedIn: http://linkd.in/120XfNs ➨ Follow Cleveland Clinic on Pinterest: http://bit.ly/11QqS3A
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We want to use this video for a college course in Radiologic Technology. Please turn on Community Contributions so that we can improve the auto-generated closed captions. If you prefer not to turn on Community Contributions, please give us permission to fix the captions using the Amara.org site which will embed your video from here.
AFEEDA FRANCIO (9 days ago)
Heart touchin one
Adrienne Friederich (10 days ago)
Excellent, makes you think.
Norma Riccobene (13 days ago)
I never had the comfort of staff comforting me and my sister when we received the news our mother was terminal. Other than two people in the west palm beach office. The clinic needs to listen to their patients more. Who's publishing this is my late mother that's who the email is in I'm her daughter writing the comment.
Cafer Ince (16 days ago)
My problem is Trivial compared to the Population. I may sound like a Softie ( as I am a man ) but I too nearly had tears in my eyes when I watched this video.
cindy neill (16 days ago)
so touching, I have seen it so many times....
Fernando Gasparini (25 days ago)
put a subtitles in Portuguese.. please!
Falling Black Snow (25 days ago)
most beautifull video around
Bunny Boo (1 month ago)
I saw this video this morning in orientation. I HAD to have it!!!
David Moreno Belmonte (1 month ago)
Damn......
John Burgoon (1 month ago)
Just lost my wife to depression. I didn't hear her when she needed me most.
Logan Gomez (1 month ago)
Some of this made me cry.
Michelle Nelson (1 month ago)
What is the name of the music behind this video???? Hauntingly beautiful.
Berni_ca (2 months ago)
This is an amazing video! Should be shown at any healthcare/social care workplace orientation and in all training programs for health/social care careers.
Brian Anderson (2 months ago)
Just shared on internal healthcare blog. So good. I work in IT&S but I am #HealthcareInspired
Bob Holtz (2 months ago)
Empathy Rocks! https://www.youtube.com/watch?v=YpNgH7ljxLQ
Daniel T. Johnson (2 months ago)
Very touching. I almost shed tears.
Francheska Santos (2 months ago)
Empathy is very important. Medicine is an State of the art, science, skill, passion to continue despite difficulties. Because you Love medicine per se and you learn most of the time from your patient not only from the book. In order for you to Connect with your patient you must have empathy, a passion to serve.. Medicine or any profession is a calling to serve..
Amy Dillon (2 months ago)
I'd probably shouldn't tell people I know what they are thinking about It deals some out way before they go get their diagnoses NOT COOL Sometimes to be a physic, With other gifts too No one but believes actually believe u till you prove it N THAT DID not go over SOO well
Amy Dillon (2 months ago)
Freaks
taiwo adeola (2 months ago)
this had me in tears
Fadja Barry (2 months ago)
who is here because of the TEF program?
Edgar J. Nchaso (2 months ago)
This is what I call the inescapable web of mutuality
This is a very interesting learning, so touching
Kiwanuka Paul (3 months ago)
So touching and with lots of reflection to ponder on. We should indeed be empathetic in all our daily walks of life. Very well presented indeed.
Sarah dibbasey (3 months ago)
life changing
Suzette Corpier (3 months ago)
I just watched this in orientation. Tears silently went down my cheeks. How can this not effect anyone. CNA
Demetric Rolle (3 months ago)
What is the back music?
Manoj manikoth (4 months ago)
Wow
Federico Coronel (4 months ago)
This is one of different ways to have empathy in the Helathcare areas! its a world wide need
Brianna Divas (4 months ago)
https://youtu.be/AUZMXk6TSfw
LindaLou From Wyoming (5 months ago)
This is why some healthcare workers need to be fired!
Mark Kindle (5 months ago)
Taking the time to say Hi! can make a big deference in someones life.
Stacy Eskin (5 months ago)
Pretty powerful video. Must be viewing for everyone especially for nursing, medical and paramedical student at beginning of their professional journey and reviewing during staff meetings.
christina cetina (5 months ago)
Bee
Kashish Shah (6 months ago)
Very powerful. The whole world needs to watch this.
Perfect Nicolelyn (6 months ago)
This just reminded me why I became a Nurse, it's so touching.
Syed Jaffar (6 months ago)
Reminds me of my 5 Yrs Old Daughter underwent Appendectomy. Well Presented. Kudos
shericet (7 months ago)
I just love this one its message rings true ❤️❤️❤️❤️❤️❤️❤️
Naturally Yours (7 months ago)
Well constructed video. :) As a soon to be nurse, I can see more clearly and I can feel more deeply. Recreated my perspective. Thanks.
Hany Tag (7 months ago)
whenever i watch this video i cry
Lauren Miller (7 months ago)
30 seconds in and the tears started rolling
Devine Shivgan news (7 months ago)
Thank you VOA sharing this video it gives me best idea to start up theme
Sujata Diwakar (7 months ago)
A very heart touching video.. I don't have any word to say about this video... there is very powerful message.. 👌👌
Kaushalendra Yadav (8 months ago)
http://soulonajourney.com/2017/09/18/patient-care-heart-at-right-place/
Tova S (8 months ago)
As a patient with serious health issues...not once but twice I wish my nurses and their co-workers would see this video at least once a month... THEY SURE NEEDED TO!!! This video is what could have made a difference. Thanks Cleveland Clinic 💙
The Wizard (8 months ago)
Thanks for all the token blacks in your ads, Cleveland Clinic. You don't want the black community to sue or riot for lack of "fair representation."
The Wizard (8 months ago)
ok Sir, we'll agree to disagree. happy new year :o)
Smarty McFly (8 months ago)
At this point I'm pretty sure you're joking. I've seen plenty of black families (with married couples) together. Black people and white people are different by color, not by morals. Some white men and women leave their families, some black men and women do. Some black men and women stay married most of their lives, some white men and women do. To state all black men impregnate and leave multiple women is a really shitty generalization.
The Wizard (8 months ago)
Funny you mention reproduction... When's the last time you saw a married black couple together with their kids as a family unit? All they do is randomly spawn with four baby mamas apiece, a trend more and more whites are foolishly following ever since the civil rights movement. Think about it.
Charisse King (8 months ago)
Wow just wow!!! I came over here after author Susan Cain recommended. Truly heartfelt!!!
Nhi Lang (8 months ago)
Does anyone know the name of the background music?
Abhi Rai (9 months ago)
I like to mute this video and play The Scientist- Coldplay in another tab. It's so much better!
Sherry Ladislas (9 months ago)
This is an excellent video. It should be required viewing for high school students as well as medical students. Well done!
Rukmini Wagle (9 months ago)
Ssasassssssssszssssssszssssssszsssss
moving away (9 months ago)
Some of their their staff needs to watch these. And they need an ombudsman that is in during posted hours, and someone after hours, because adult patients have no rights.
Galaxy Hunter (9 months ago)
A powerful thought provoking piece to instill awareness at the subtext of our human struggle to care for one another.
Helen Rogers (10 months ago)
I am a nurse of 28 years. I used to feel like I made a difference and was appreciated. Now....... No one wants nor understands a person who is an empath. Institutions and co-workers just "want the job done".
PRIYA SINGH (10 months ago)
BEDSIDE CLINICS IN MEDICINE -book http://bit.ly/2z2GFF1
Dr.Kumar K (10 months ago)
Thank you for wonderful contribution...awesome...
Rose Tetreault (10 months ago)
This is so helpful for everyone! It reminds us that someone somewhere is going through something very difficult - so we may be kinder, gentler, and more understanding of everyone around us everyday. Driving in our cars, at the store, at work, or at school; you never know what that person is going through right next to you.
Andrew Windmiller (10 months ago)
This video is fantastic, I wanted to show this in a group I help facilitate, but some of the members have reading problems... Is there any chance of a version that would have voice overs for the experiences? If not, I may try to make my own and sync it up. This video is powerful and I think can be used as an excellent learning tool in so many situations.
nomar mar (10 months ago)
this was heartbreaking. i hate my over empathizing nature
Pamela C King (10 months ago)
I teach empathetic listening throughout the St. Louis community. This video reflects the core principles of our class and it's not about our words. It's about our HEART and desire to connect with those around us in a meaningful and purposeful way. People want to know they matter and this video is a beautiful reminder of the power of human connection felt through empathy.
Gurakam Pabla (10 months ago)
This video is truly beautiful
Márcio Alves (11 months ago)
'Visiting dad for the last time...' :'(
Mr.Dangerous (11 months ago)
this is really sad, and eye opening
Alexandria (11 months ago)
I hope healthcare professionals can learn to be more empathetic moving towards the future... Today, lack of empathy in healthcare is such a sad, sad, thing to see.
noor alain (11 months ago)
Worried how he will pay for this.................
Ranjeet Roy (11 months ago)
wonderful
Quentin Scholtz (1 year ago)
This is just great. I have a daughter who begins her first position as a nurse this week. She needs to see this. Thank you. Grace and Peace,
Kathleen Gould (1 year ago)
Great clip for new students in health care.
Heather Cormack (1 year ago)
thank you.  we all need a reminder now and again
One of our project managers shared this link from the Cleveland Clinic in regards to empathy.  As we are working around patients, this video gives us a perspective on what people may have going on in their lives as we do construction around them.  Actually, it’s probably a good reminder to us that people at any project site may have some of the same concerns going on in their lives.  Hope this moves all of us to always consider what someone else may be going through.
raja documents (1 year ago)
good
Nunya Bizness (1 year ago)
who are the 300+ assholes who disliked this video?
B M (1 year ago)
Give the team who produced this video credit. Well Done!!!!!!
L Priselac (1 year ago)
Love this video
Lance Manasse (1 year ago)
Saw this today at a Healthcare organisation here in the UK...really emotional. Shows us that there's a lot going on in the lives of patients, AND staff...
akhodagu (1 year ago)
I first saw this video a couple years back in pharmacy school. I've been working as a pharmacist for a little under a year now, and already am starting to get jaded, but thankfully, watching this always helps to put things in perspective. An amazing video, truly.
Dallas Reynolds (1 year ago)
As a volunteer in a VA Hospice Unit I really appreciated watching this video. It is a stark reminder about those we are trying to give comfort and support to. It was introduced to us by the VA Chaplain and I highly recommend it to anyone who volunteers in any level of medical care. Actually I recommend it to everyone.
good work,healing is a process and it takes patient and continuity
Rebekah Renshaw (1 year ago)
what is the music in this video- its amazing..
Kelvin Atie (1 year ago)
That was deep... A strong call to have a good sense of empathy... #Life&ItsDramas
Its amazing how Cleveland Clinics pointed to the various type of patient visiting the clinic, as well as their employees in the video. Its really touching seeing their lives and the unspoken challenges and joy they experience. Indeed, I am moved to want to visit their clinic when need arises. Everyone would love to be treated so well and in close knit with their peculiar situation.
yellowbrrd (1 year ago)
I'm a customer service rep at Anthem and I was sent this video by a call coach. Sitting here waiting for my next call trying not to break out into tears.
Esther K.D (1 year ago)
Who came here through TEF Hub? Heartfelt video, lets learn to see others through the eyes of love..
ampswithfans (1 year ago)
You spelled sympathy wrong
Andrea Jensen (1 year ago)
Oh my, the tears. ...I cry so hard. ...Much love from me to all of you. <3
Urfan Seferli (1 year ago)
it's very thinkable.
Berni_ca (1 year ago)
Very powerful, thank you!
Adrian Brown (1 year ago)
I work in a hospital as an Admin assistant. Because of this amazing video I try and help someone every day. It had certainly changed the way I view the world. Inspiring.
Srihari Yamanoor (1 year ago)
Life, is so precious.
Charlie (1 year ago)
Man, oh man
C Jerome (1 year ago)
Wow...well done Cleveland Clinic..Well done. Small things, big message.
abuabud3717 (1 year ago)
Good video
Yester Day (1 year ago)
i always wanted to make a film like this.. but outside with every people.
RobKY (1 year ago)
This touches me deeply every time that I watch it. Having worked in health care for 27 years, I was fortunate to have worked at the Cleveland clinic early in my career. Those were 2 of the best years of my life.
omer jai (1 year ago)
just want to know what on earth garnered 340 dislikes for a video like this
Robin Fisch (1 year ago)
Our community college nursing staff uses this video. We would like to contribute closed captions. If you check the box for contributed captions, we can submit them, you can approve them, and then they will be available to all who need them.
kornelius siki (1 year ago)
oohh.....this is touching...
Brian Hubbs (1 year ago)
Is there a video like this for kids though? Great video! Looking for something to show elementary students with this type of power.
Rajesh Kumar (1 year ago)
Rajesh Kumar (1 year ago)
Really wondeful video to be watched by all health professionals

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