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Change Management | Creating a Change Request
How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 15060 NOWsupport
Change management process
Explains change management procedure
Просмотров: 28410 Project Management Research Institute - PMRI
Service | Creating and Editing Service Requests
This video tutorial applies to Rel 12 and Rel 13. It shows you how to create and edit service requests using Service Request Management.
Просмотров: 2867 Oracle Applications Cloud Tutorials
Change Management Overview
Provides an introduction to change management as described by the Information Technology Infrastructure Library (ITIL) framework. Demonstrates change management in the ServiceNow platform. Applies to all supported ServiceNow releases as of Jakarta. Role required: itil or change_manager For best video quality, increase your player resolution to 1080p. This video covers: 0:26 Introduction to change management 2:55 Types of change 4:04 Creating and working change requests 6:04 Improving efficiency through standard changes For more information on change management, see: Quick Start—An Overview of ITIL Service Transition: https://www.servicenow.com/content/dam/servicenow/documents/ebook/ebk-it-infrastructure-library-service-transition.pdf AXELOS ITIL Best Practices: https://www.axelos.com/best-practice-solutions/itil ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html Change types: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/change-types.html State model and transitions: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ChangeStateModel.html Standard change catalog: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_StandardChangeCatalogPlugin.html ServiceNow knowledge articles (log in to HI): ITSM Process Guides: https://hi.service-now.com/kb_view.do?sysparm_article=KB0621384 ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 28219 NOWsupport
Excel spreadsheet for tracking tasks (shared workbook)
This video provides instructions on use of a spreadsheet, available for download at http://www.legaltree.ca/node/1932. The spreadsheet is designed to allow delegation of task, for example by lawyers to a legal assistant. It allows creation of tasks which are put on a task list and reordering of tasks according to priority. Assistants then move the tasks to a "completed tasks" section of the spreadsheet as the tasks are completed. The spreadsheet should be saved as a shared workbook so it can be simultaneously accessed by many users on a network e.g. lawyers adding tasks and assistants completing them. See http://www.legaltree.ca/node/1932 for more info. See further video explaining new features of updated spreadsheet: https://youtu.be/_CPw4dUH3K0 https://youtu.be/_CPw4dUH3K0 Another spreadsheet by the same author = Double entry accounting spreadsheet (ledgers, income statement and balance sheet): https://www.youtube.com/watch?v=6Gl7lj9LFN8
Просмотров: 193698 Michael Dew
help desk queue management - Semalt
Visit us - https://semalt.com/?ref=y #help #desk #queue #management help desk queue help desk phone queue operator queue help desk help desk queue manager desk help management help desk management management help desk help desk software operator queue help desk configuration management help desk incident management help desk it management help desk management classes help desk management solution management help desk services desk help management software help desk management institute help desk risk management help desk client management help desk management requirements asset help desk management help desk asset management help desk management system help desk performance management asset management help desk tracker management help desk help desk management softwares help desk management association dfd help desk management incident management help desk facilities management help desk help desk project management help desk sla management support help desk management web help desk management desk help management reminder risk management help desk help desk contract management help desk management principles help desk management systems stress management help desk grant management help desk help desk management course help desk management plan help desk service management help desk software management help desk management website microsoft help desk management help desk call management help desk document management itil help desk management metrics help desk management help desk cable management help desk facilities management help desk management maryland help desk management process help desk management questions management and help desk help desk management services help desk management books project management help desk help desk management costs help desk management processes help desk management advice help desk management forum help desk management training property management help desk help desk management tool desk help incident management management help desk reports help desk knowledge management effective help desk management landesk help desk management omni management help desk service management help desk help desk management certification help desk management reports help desk management tips help desk stress management help desk task management help desk support management help desk management tools help desk ticket management free help desk management knowledge management help desk facility management help desk help desk and management desk help it management help desk management ppt contact desk help management help desk email management help desk problem management help desk management spend help desk request management help desk management jobs management help desk wharton define help desk management help desk management courses management help desk software help desk change management help desk inventory management help desk management conference help desk management software help desk management web asset desk help management help desk management seminars it help desk management configuration management help desk help desk management resume help desk management system.pdf help desk management toolkit help desk opportunity management help desk management solutions online help desk management performance management help desk help desk help desk help desk queue manager job description queue help desk help desk help desk and knowledge management help desk call management software help desk management software features help desk problem management software metrics for help desk management web help desk asset management crm help desk management software help desk case management software help desk customer contact management help desk management interview questions help desk management software wiki help desk project management software help desk service management software management performance contact desk help rabo cash management help desk help desk and incident management help desk management software freeware help desk and contact management help desk and problem management help desk contractor onsite management help desk incident management software help desk inventory management software help desk service level management contact desk help management performance hp facility management help desk outlook help desk ticket management help desk asset management software help desk management white papers help desk sla kpi management help desk tools asset management
Просмотров: 0 Musharraf Alam
How to Create a Service Request Application with Approval Workflows (Part 2 of 5)
https://www.caspio.com | In part two of this video course, we will show you how to properly set up all of your database tables, and how to create relationships between the tables using primary and foreign keys. Learn how to create a database web application without coding. Caspio empowers anyone to quickly create online databases, web applications, and web forms, all without writing a single line of code! Using intuitive app-building wizards, now you can simply "point-and-click" your way to creating powerful online database apps that deploy seamlessly to your own website, intranet, CMS or blog.
Просмотров: 363 CaspioInc
Explained Service Asset and Configuration Management to help understand even for an NON-IT user.
Просмотров: 7044 Purushothaman D
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Просмотров: 16783 Kavin Kumar
02 Service Requests
Define Service Requests
Просмотров: 1973 Oracle PSRM Training
Change Request Log Template - Project Management
Learn how to log change requests with Change Request Log. Maintain a list of all change requests submitted with summaries to the dispositions and justifications. See how the Guide-through process can help you get your IT project done: https://www.visual-paradigm.com/features/project-management-lifecycle-guide-through/ Project Management Lifecycle - Overview of The Five Phases: - Identification: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-identification.jsp - Initiation: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-initiation.jsp - Planning: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-planning.jsp - Execution & Control: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-execution_n_control.jsp - Closeout: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-closeout.jsp Try it FREE: https://www.visual-paradigm.com/download/
Просмотров: 525 VisualParadigm
Portfolio Management 01 - Rank and Prioritize Projects within a Portfolio with Sciforma
Sciforma PPM Software allows Project and Portfolio Managers to rank and prioritize their projects. The goal of this tutorial is to learn how to select the right project at the right moment based on several criteria, and after running capacity planning and budget simulation. For more information about our product, please visit : http://www.sciforma.com/product/project_portfolio_management_features
Просмотров: 1330 Sciforma Corporation
MRP - Material Requirements Plan
6 more Project Management Videos for you at http://eddansereau.com/projectmanagement.html Basic MRP plus examples, text, and quizzes. All rights reserved, copyright 2014 by Ed Dansereau
Просмотров: 208662 Ed Dansereau
How to deal with Change Requests?
CHANGE MANAGEMENT https://goo.gl/zBoQhx INTEGRATION MANAGEMENT https://goo.gl/9ykFwq INTEGRATION MANAGEMENT: FAQs https://goo.gl/WEzZis VLOGS - LOUNGING AROUND https://goo.gl/3p7bbe SHOP FOR PMP AT AMAZON INDIA http://amzn.to/2xjhXlS PMP STUDY PLAN http://pmclounge.com/pmp-study-plan/ PMP PREPARATION RESOURCES http://pmclounge.com/pmp-preparation-resources/ CONNECT Website - http://pmclounge.com/ Facebook - https://www.facebook.com/pmclounge Twitter - https://twitter.com/pmclounge #PMP #ProjectManagement #PMCLounge
Просмотров: 130 PMC Lounge
Change Management Plan
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Просмотров: 1112 Hariadi Purnomo
Project Proposal Writing: How To Write A Winning Project Proposal
Project proposal writing. Learn how to write a project proposal that gets your project funded. Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Struggling to write a proposal that "sells" your project? Can't work out why your brilliantly written and formatted proposals fail to engage the decision-makers that count? Watch as ProjectManager.com Director Devin Deen shares his winning project proposal writing tips with you in this short but compelling project management video on "how to write winning project proposals." Click the link below to claim your free 30-day trial of ProjectManager.com https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos New to project management? Watch Project Management For Beginners right here: https://www.youtube.com/watch?v=RT66tw1cKCA
Просмотров: 767617 Project Management Videos
SLA - Quality Management
http://www.procurement-academy.com The e-learning topics, for buyers, covered in our procurement academy online training: tender, negotiation, finance, total cost of ownership -- TCO, RFP, RFI, RFT, category management, contract writing, strategic sourcing, tender documents, supplier development, cost calculation, European procurement, cost estimation, legal terms, supplier performance management -- KPI, contract management, value analysis, cost breakdown, incoterms, development of specifications, how to write an RFP, procurement assessment, procurement certificate. More info? info@procurement-academy.com
Просмотров: 918 procurementacademy
Hardware/Software Request Process
The hardware/software request business process solution offers a self service portal for requesting and approving renewal, upgraded, or new assets. This eliminates the need for a paper form request while also automating the inventory and procurement process. This process can also be used as a template for any request process in your organization.
Просмотров: 183 WEVOGroup
RMS 3 : Request Management System Version 3 Part 1
Request Management System Version 3 Workflow and business process management are not new. No organization of any size can survive without them. Computer applications have tried to include them. This works when the business process is wholly contained within the application. What happens when processes span applications? One alternative would be to spend the time and energy to build the comprehensive mega-application that included all business processes for all parts of the organization. The risks associated with such a project are so great that very few organizations would undertake this project. An alternative to this approach are specialized workflow management systems. These are sometimes known as Service Delivery Management systems. These enable workflows that cross application and organizational boundaries. These are the modern replacement for the routing slip or traveler. The Request Management System (rms) is designed to do exactly this. rms contains four elements that make it ideal for implementing BPM solutions that cross application and organizational boundaries. Please contact to ukk2005@gmail.com for get free demo version.
Просмотров: 267 ukk kan
Planning a Successful Enterprise Service Management Project
Webinar Series Part 2: Planning an Enterprise Service Management Project. Presented by ITSM expert practitioners Brian Broadhurst from TeamUltra and Steve Morgan from Syniad IT share 50+ years of experience in how to plan for a successful Enterprise Service Management project . Visit http://bit.ly/TUwebinar to register for other webinars in the series.
Просмотров: 129 TeamUltraTV
Project requests
This video shows account administrators how they can customize the project request form, and how to manage the intake of project requests by approving or rejecting projects.
Просмотров: 676 Planview
Contract Management 101 - Purchasing and Project Procurement, fixed-price, cost based, and T&M
Purchasing and Project contract management and the 3 main contract types: fixed price, time and materials, and cost based contracts. This is an important knowledge in Project Procurement, Supply Chain, and Purchasing Management. In this video, you learn: Why and when do companies need contracts in purchasing management? What are the main contract types used by companies? What are the ADVANTAGES and risks of each contract type? Would you like to understand contract management in corporations? If yes, keep watching. Fixed price is a contract in which the price of the product or service is fixed during the contract duration. In these contracts, buyer and seller should know very well the specifications and, therefore, the costs can be estimated with accuracy. In a cost-based contract, the buyer agrees to reimburse the supplier for the expenses incurred plus a dollar amount of profit, usually a percentage of the contract’s full price. To protect against cost overruns, some companies define the maximum cost reimbursement the supplier cannot exceed. In Time & Materials (T&M) contract, cost unit rates are predetermined, but the man-hours and material quantity u can vary. Therefore, the total cost is not fixed while unit cost are fixed. It is a kind of hybrid contract. It has a fixed unit cost as the fixed price contracts, but the amount of material used and worked hours o may vary and will be paid accordingly. You can send your questions in the comment area, I will be pleased to answer them. Thanks for watching, don’t forget to subscribe Americo e-Learning Americo e-Learning provides practical training in business analysis for professionals that work within short due dates and under pressure. Hands-on learning experience in which students have the opportunity of developing skills such as problem-solving, critical thinking, quantitative analysis in practical business applications. MY SOCIAL MEDIA AND CONTACT MEDIA YOUTUBE CHANNEL: www.youtube.com/c/americoelearning E-MAIL: americoelearning@gmail.com WEBSITE: www.americoelearning.com TWITTER WEBSITE: https://twitter.com/AmericoBC LINKEDIN: https://ca.linkedin.com/in/americobc MY HOME STUDIO EQUIPMENT (AFFILIATE LINKS) Blue Microphones Snowball USB Microphone: http://amzn.to/2pk3aEp Neewer Wind Pop Filter: http://amzn.to/2q5LHN1 Neewer Microphone Suspension Arm: http://amzn.to/2q2MeRo Audio-Technica ATR-3350 Lavalier Microphone http://amzn.to/2qZTZp4 Logitech Webcam HD Pro C920: http://amzn.to/2qTlOTz Canon VIXIA HF R72 Camcorder: http://amzn.to/2q5VUZP Philips SHL3000BK Headband Headphones: http://amzn.to/2q5WHdo Disclaimer: Some of these links go to one of my websites and some are affiliate links where I can earn a small commission if you make a purchase at no additional cost to you. These funds will be applied in the production of more online lessons. Topics covered in this video: rfp basics, request for proposal 101, request for proposal outline, request for proposal template, request for proposal sections, request for proposal training, rfp for beginners, rfp purchasing management, rfp procurement management, purchasing process rfp, vendor selection rfp, supplier selection rfp, purchasing proposal, rfp purchasing management MISSION STATEMENT My mission is to provide practical courses in business analysis for effective professionals. The objective is to keep the focus on the essential needs of professionals that work within short due dates and under pressure. We provide a hands-on learning process. During the courses, my students have the opportunity of developing skills such as problem-solving, critical thinking, and quali-quantitative analysis in practical business applications. My sessions started with the basics, then practice, implementation in a supporting software, and at the end, recommendations for a professional presentation. We cover the complete cycle, from the analysis to the business presentation. My background includes D.Sc. in Industrial Engineering, and MBA, and 20+ years of hands-on experience in service and manufacturing industry. My teaching differentials represent a combined approach with a deep understanding of Business Management models, real case assessments, and personal testimony from my multifaceted experience. My extensive hands-on business experience (20+ years) along with proper teaching methods has been contributing to my students’ success since my first teaching assignment 15 years ago.
Просмотров: 6159 Americo e-Learning
Service catalog management with ServiceDesk Plus
ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Просмотров: 6985 ManageEngine
IT Asset and Configuration Management
What has the problem with IT asset and configuration management historically been? If you take an honest, unbiased look at IT and how it normally responds to service requests, you’ll see the problem is that IT typically responds with an IT-out rather than a customer-in approach. With companies like Amazon and Airbnb having literally changed the landscape for what customers expect their experiences to be like, it’s vital for IT to change its mindset and adopt a customer-centric approach to its work to remain relevant. One way IT can do this is by adjusting its service asset and configuration management practices. Past Failures In many cases, asset management has failed to deliver value for a variety of reasons. These reasons include things such as difficulty in getting data, data confusion and a lack of a clear purpose. Configuration management hasn’t fared much better when it comes to delivering value. The absence of best practices and the tendency to get lost in the details are just a few reasons configuration management has typically fallen short. Configuration data itself often fails to deliver meaningful value. Why? Poor and contradictory data sources and using a “big bang” approach instead of an iterative one are just two reasons responsible for configuration data’s failure. The Next Step Luckily, Evergreen Systems can enable your organization to break the shackles of past failures and adopt a customer-centric approach to asset configuration management. Watch this video to learn what the five keys to simplified asset and configuration management are and how you can apply them to your current practices. For more information, contact Evergreen Systems today: http://www.evergreensys.com/contact-us
Просмотров: 2744 Evergreen Systems
Creating Change Requests in ServiceNow
Просмотров: 6273 WCM ITS
Microsoft Access Work Order Seminar - Build a Service Database
Preview of my Microsoft Access Work Order Seminar (12.5 Hours) For more info: http://www.599CD.com/?XQ3R3V Although the title of this course says "Work Order Seminar," it's much more than that. You will learn everything you need to build a database to run a service-oriented business using Microsoft Access. This seminar has several main goals. You will: 1. Track customers with multiple locations 2. Generate work orders with unlimited categories 3. Schedule employees and subcontractors, avoiding conflicts 4. Track job costs, including materials and labor 5. Invoice your customers, and calculate sales tax 6. Design a comprehensive Search Form to find records 7. Create printable reports for your business
Просмотров: 35941 PC Learning Zone - Computer Training
Project Managers: Make Change Control Part of YOUR Formula for Success
As a new project manager it was glaringly obvious to me that my success was largely dependent upon customer satisfaction. I knew that I needed strong collaborative relationships with my customers. I needed them to respect me and trust me to get the job done. I needed them to help keep the project priority high and to provide financial support and subject matter expertise. I loved giving them good news and I hated giving them bad news. For some reason I came up with this equation: Announcing new requirements (or any change in direction) as a scope change = Bad news And this is when I learned, my wonderful customers with whom I had amazing rapport and respect had no clue why the project was late or why it cost more money. Why, it was as if all of those conversations and agreements about adding five more days to development for more in-depth error messages had never occurred. How could this be? Sure my customer was happy; the end result was exactly what they intended all along. No changes occurred; everything was in-scope from day one. This was simply another case of Information Technology taking too long. And I had learned a new equation: Skipping change management = Undocumented overages plus poor customer perception I moved on, determined to be a better project manager and to continue to enjoy a great working relationship with my customer. You can bet that on my next project there was change management. I documented it in the project plan and I reviewed it with the entire team. And when the first change surfaced, I helped my customer by filling out the change request for them! Talk about customer service, this made it easy. Now all my customer had to do was review and approve the form and off we went. As you may have guessed, this did not make it easy. Now the perception was this was a form that had to be filled out by Information Technology for Information Technology in order to keep the project moving. I was still missing customer buy-in. And so I learned: Change management without customer participation = Documented overages plus poor customer perception I did not give up on change management; instead I learned that I needed my customer to be my partner in the change management process. They needed to understand and support the process. They needed to see the value of tracking changes and I needed to understand that expecting their support and participation was good customer service. Some of the lessons I learned along the way: • Assume a change management process as part of your project. • If your current environment does not have a process, introduce a process. Invite input to the process and allow others to change and grow the process. This way you will ALL own it. • Do not over engineer your change management process. Set up rules and standards that will allow for rapid processing of change requests. Set up rules and guidelines that are appropriate to the size of the effort at hand. • Never act apologetic for expecting customers, project sponsors or team members to issue change requests. • Documented changes support better estimating for future projects. • Documented changes help customers to better understand the true scope of their request and the true nature of their requirements. With no change management in place, there is no accurate accounting of project scope, schedule and budget. This is a disservice to all. And this means: Skipping change management = Poor customer service
Просмотров: 2683 thepmStudent
Write the Perfect Event Proposal
Writing the perfect event planning proposal can get you a lot of new clients. It's very important to include the right elements especially when you are pitching corporate events and large social events. There is a direct correlation between the quality of your proposal and the types of clients you get. Watch this whole video to learn all of the elements to include in your proposal and you can get an example of a good proposal here: https://www.eventplanning.com/how-to-write-an-event-planning-proposal/
Просмотров: 84278 Event Planning
Project Time Planning - Critical path
http://www.procurement-academy.com The e-learning topics, for buyers, covered in our procurement academy online training: tender, negotiation, finance, total cost of ownership -- TCO, RFP, RFI, RFT, category management, contract writing, strategic sourcing, tender documents, supplier development, cost calculation, European procurement, cost estimation, legal terms, supplier performance management -- KPI, contract management, value analysis, cost breakdown, incoterms, development of specifications, how to write an RFP, procurement assessment, procurement certificate. More info? info@procurement-academy.com
Просмотров: 599 procurementacademy
How to Handle Customer Complaints Like a Pro
For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Просмотров: 106837 Valuetainment
ITSM Change Management Best Practices
ITSM Change Management Best Practices presentation video by Troy DuMoulin, VP of Pink Elephant at ITSM Meetup, NYC. Checkout for the features: https://www.manageengine.com/products/service-desk/itil-change-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes You can also read 11 #itil #release_management best practices:https://goo.gl/EXjDZt
Просмотров: 30950 ManageEngine
Agile project management with Visual Studio Team Services | B103
Aaron and Sondra show you how to transform the way you work with Visual Studio Team Services (VSTS). Whether you're a Kanban team hyper focused on WIP and cycle time, or a Scrum team trying to nail every sprint, VSTS has the tools you need to keep your teams moving fast and aligned on what's important. Get started with VSTS: http://www.visualstudio.com/vsts
Просмотров: 24352 Microsoft Visual Studio
Change Management  | Setting up change templates
TOPdesk’s Change Management module is the ideal tool to process all planned big or small changes within your organization. Whether the change is simple or extensive, everyone involved is notified of their tasks when necessary. In this video, we are going to show you how you can easily register your processes in a change template.
Просмотров: 3603 TOPdesk
What is change request document in SDLC and How to prepare CR?
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Просмотров: 880 QA University
How To Create Request Templates in ServicePRO
Request Templates promote consistency within your Service Desk. This video shows how to create Quick Request Templates within ServicePRO Enterprise Work Management Software. For more information visit: www.ServicePRO.solutions
Просмотров: 380 ServicePRO
Enterprise Service Management (ESM) comes to ServiceDesk Plus
Start providing IT-quality support to all your departments, in under 60 seconds, with our new rapid-start Enterprise Service Management (ESM). To know more visit https://goo.gl/Zd5413 We're pleased to announce that ServiceDesk Plus is now an Enterprise Service Desk that lets you extend support to all IT and non-IT departments in your organization. With this new feature, it takes you less than 60 seconds to set up service desk instances for your departments. You can leverage best practice workflows and processes, and make use of templates, reports, customizations, automations and much more to centralize and streamline all your support operations across all departments. Not just that, your end users can also use the new Enterprise Service Desk to easily raise tickets and requests with all of your departments and not just IT. This gives them a simple and efficient way of getting their queries resolved while also ensuring that all your support activities are centralized. Visit to know more about enterprise service management capabilities in ServiceDesk Plus  https://www.youtube.com/watch?v=JgCYrvao9wo Follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Просмотров: 1230 ManageEngine
The Basics of Good Project Management
This lecture is brought to you by the CalSouthern School of Business (http://www.calsouthern.edu/business) in partnership with the Project Management Institute’s Orange County chapter (http://www.pmi-oc.org/). Presenter: Greta Blash Description: Project management is a discipline that is in great and ever-increasing demand—across all industries and at business organizations of all sizes. It is so ubiquitous now that it has evolved from a specialized technical skill to a life skill. Despite its wide proliferation, there remain key concepts that apply to all projects, regardless of size or budget. In this lecture, Greta Blash will outline these key principles to help attendees understand what is involved in successfully managing a project, from initiating and planning, to monitoring and controlling the effort, and, ultimately, to the final completion of the project. This lecture will be a special presentation of CalSouthern’s Master Lecture Series brought to you in partnership with The Project Management Institute’s Orange County chapter. Bio: Greta Blash has extensive experience as an executive and consulting IT professional, both domestically and internationally. Her areas of experience include program management, project management, agile scrum development with emphasis in the areas of system implementations and conversions, customer relationship management, data warehousing and business intelligence. She is a certified project manager whose extensive experience enables her to concurrently manage multiple high-risk, high-tech projects. She also holds an agile certification and business analysis certification from Project Management Institute (PMI), the world’s leading professional association for the project, program and portfolio management profession. Greta has taught project management certification courses worldwide for the last five years. In addition to project management professional and certified associate in project management certification examination preparation courses, she has also taught preparation courses for business analysis and agile certification programs. As a visiting professor at DeVry/Keller in Nevada, she taught the Master of Project Management program, a Global Accreditation Center-accredited program from PMI. Greta has served as vice president of education and programs at PMI’s Southern Nevada Chapter in Las Vegas, Nevada. She has been the academic outreach liaison for PMI Region 7 since 2012. For more information about the California Southern University School of Business, please visit: http://www.calsouthern.edu/business
Просмотров: 468532 CalSouthern BUSINESS
What is CHANGE MANAGEMENT? Training Video
Download this video: https://changeactivation.com/downloads/what-is-change-management-video/ Download 1 page PDF version: https://changeactivation.com/downloads/simple-guide-to-change-management/ We can create a customized version of this video for your organization. Details at https://changeactivation.com/downloads/customized-what-is-change-management-video/ Introductory video explains organizational change management in an engaging and memorable manner. Perfect for explaining key business transformation ideas. Change management
Просмотров: 654051 Gavin Wedell
Virtual Project Management On-Demand for Technology Rollouts
Any multi-site technology rollout without a qualified, experienced and dedicated project manager is a project in peril. Studies show that the majority of IT projects fail to meet their expected schedules, budgets and deliverables…and often with unfortunate consequences. Visit Our Webpage to Learn More & Request Our Whitepaper, The Ugly Truth About IT Rollout Failure & Project Management: http://www.concerttech.com/Project-Management-Rapid-Deployment-Team.htm Whatever leaves you in need of project management services, Concert Technologies Virtual Project Manager On-Demand program is the smart solution: - Sudden work influx - Employee termination - Employee resignation - Recruiting process - Family medical leave - Overworked managers - Inexperienced managers Bypass the unneeded delays, expenses and uncertainty of staffing project managers for your technology deployments. Studies show a mere 1 in 5 new hires can truly be classified as successes. Visit our webpage and request our whitepaper for details: http://www.concerttech.com/Project-Management-Rapid-Deployment-Team.htm Every Concert Technologies Virtual Project Manager is a Registered Telecommunications Project Manager (RTPM), versed in our Maestro Technology Rollout System and manages multi-site technology infrastructure deployments every day of the week. Always have a contingency plan in place with Concert Technologies Virtual Project Manager On-Demand. Give us a call today: (866) 790-5400 Geographical coverage area: nationwide, national, global, worldwide, multi-site sites, multiple locations, network enterprise... Service: project management, installation, Voip for Business, moves/adds/changes (MAC), maintenance, accelerated deployments, rollouts, riser management... Technology Type: all types such as CPE, VoIP, Wi-Fi, DAS, Security, Digital Signage, Metro Ethernet Site Readiness, Telecom Circuits, POS, Telepresence, Cabling and other technologies This Episode Terms: Virtual Project Manager, Project Management Services, Virtual Manager, Technology Project Management For more videos from Concert Technologies, visit http://www.youtube.com/channel/UCXO0JoiA7vKb3FQrsHYJB4w Episode Title: Virtual Project Management On-Demand for Technology Rollouts
Просмотров: 36802 Concert Technologies
Introduction to Engineer-Procure-Construct (EPC) Project Manager Course (Morley Selver)
Once the EPC Contract has been signed, it is time to manage the project to successful completion. We look at the early stages of project development, project delivery systems, why owners choose EPC contracts, Request For Proposals, and what the Owner goes through to choose the EPC contractor. We then look at the EPC Contractor's (EPCC) team member's point of view. For the EPCC, we look at the WBS to develop the work packages, safety and quality requirements, management of the engineering effort, cost control, Earned Value Analysis (EVA), project reporting, procurement, tendering, construction management, contract administration, training, commissioning and start up, closing out of the contracts and close out reports. After participating in this course, you will be able to: understand why Owner's choose EPC, Project Delivery Systems, and EPC Contractor evaluation. maintain project control through an understanding of the critical project relationship of scope, schedule, budget, and resource. build a work breakdown structure for project planning and scoping purposes. quickly develop your project scope for more complete estimates and better cost control. evaluate your project risk issues and how risk affects your project costs. analyze your project status using earned value analysis, which is the preferred method of project progress monitoring. apply the concepts learned to manage changes to the project scope, schedule, budget, and resources. provide project leadership by knowing the Owner's responsibilities and the EPCC's responsibilities and using your newly acquired knowledge, determine the best course of action for the project. be proactive in commissioning by integrating the Owner's responsibilities with the EPCC's. control your project by understanding and acquiring the information needed for performance monitoring. improve your confidence and leadership buy using this base of knowledge to build on. Who Should Attend The material will be of interest to both the Owner and EPCC project managers and other project personnel. Specifically, project managers new to project management, project engineers, technical people who have been promoted to project management, those looking for direction on their EPC projects, and others who have to manage the day to day project activities. Agenda This workshop covers basic project management and construction management material including: Day 1 (8:30 am - 4:30 pm) Project Delivery Systems & Why Owners choose EPC The EPC process Safety Management, Project Controls & Scheduling Day 2 (8:30 am - 4:30 pm) Quality, Resource Management, & Communication Decision Making, Working In Groups, Project Planning & Work Breakdown Structure Day 3 (8:30 am - 4:30 pm) Project Stakeholders & Risk Analysis Estimating and Earned Value Analysis Engineering Management & Procurement Day 4 (8:30 am - 4:30 pm) Contract Types & RFP Bidding Process, PO's & Contracts Construction Management & Tender Documents Day 5 (8:30 am - 4:30 pm) Contract Administration and Claims Commissioning Procedures, Training, Commissioning & Startup Closeout. Exam For more info go to [http://www.mmpubs.com/industrial-construction-mgmnt-c-24.html]
Просмотров: 39085 mmpubs
Project Management Tutorial: Introduction to Project Management
Project Management Tutorial - If you are thinking to transition into a project management role, if you are preparing for a PM interview or if you just started as a project manager this project management channel is for you. Discover how to efficiently lead projects by learning tools and techniques to manage scope, time and resources. The course will enhance your proficiency in project management. Course topics include: - Understand PRINCE2®, PMI®, Agile, SDLC, ITIL, Lean Six Sigma to select the suitable methods, tools and software for your project - Learn to start a project developing a project charters and a business case - Gathering and prioritize requirements - Plan schedule, costs and communication avoiding analysis paralysis - Manage senior stakeholder and efficiently report progress - Manage risks and issues to ensure project success Understand the difference between project management and project leadership - Managing team, schedule, costs and quality - How to close a project and transition it to BAU Operations This channel is an introduction to project management concepts and tools. If you are an experienced project manager or want to prepare for the PRINCE2® or PMP® certification exam we recommend to use additional resources to cover exam relevant knowledge areas more in-depth. However, completion of these videos may count for credit toward certification or continuing education. Please review professional association websites for further details on certification and recertification prerequisites. MAVO Institute delivers project management training to help professionals prepare for certifications and achieve their career goals. Our mission is to help shrinking the widening skills gap and complement offers from existing MOOC providers. Current courses include Payments Industry Primer, Project Management, Program Management, Product Management, Process Improvement & Quality Management, Data Center Management and Business Systems Data Analysis.
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Change Management (Overview)
In this topic briefing Jim Riley from tutor2u Business introduces the concept of change management - the process by which businesses respond to changes in their environment. Please SUBSCRIBE to our YouTube Channel for more free business revision videos.
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Estimation for Social Services Information Systems: Lessons from the Trenches
Cost estimating for social services information systems is a critical component of successful project planning and management. This webinar will share techniques for accurately estimating information technology projects, from early stage rough order of magnitude (ROM) estimates through change requests during project development and implementation. The webinar will share lessons learned in California using cost estimation principles and processes for project planning and throughout implementation and operation. Presenters include William Roetzheim, an expert on parametric modeling of software project costs; Les Fujitani, Project Director for Child Welfare Services in the State of California; and Duc Truong, IT Services Management Architect, California.
Просмотров: 183 usgovACF
Jira Service Desk: an out-of-the-box solution for ITIL
Service Management software powered by the JIRA platform purpose built for IT and service teams. Learn more about Jira Service Desk: https://www.atlassian.com/software/jira/service-desk Learn more about ITIL: https://www.atlassian.com/blog/jira-service-desk/jira-service-desk-itil-certified Drive IT best practices with ITIL-ready templates. Get everything your IT teams need out of the box for service request, incident, problem, and change management.
Просмотров: 6632 Atlassian
ServiceNow Express Service Catalog | Execution Plans
For best video quality, increase your player resolution to 1080p. Provides an introduction to creating execution plans for the ServiceNow Express service catalog. Applies to the Helsinki release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blog/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 862 NOWsupport
Keeping fire in the Great Plains
Kansas State University researchers are part of a large collaborative project that is using unmanned aircraft to improve the Kansas Flint Hills Smoke Management Plan. The project's goal is to improve the environment and human health while balancing the livelihood of ranchers and farmers. Produced through the Division of Communications and Marketing. Kansas State University is committed to providing equal access opportunity and reasonable accommodation to campus programs and services for faculty, staff and students. If you require accommodation to view or hear a video live stream or archive, please submit a request for accommodation. Students should make their request to the Student Access Center (https://www.k-state.edu/accesscenter/). All others should request accommodation through Human Capital Services (https://www.k-state.edu/video/accommodations.html).
Просмотров: 580 K-State
The Request Fulfilment Toolkit
https://store.theartofservice.com/the-request-fulfilment-toolkit.html File: 04 Implementation Plan & Project Plan.doc - Summary: Ultimately, we do want the new Help Desk to become the way things are done around here, so it may even be best not to set specific launch dates as this will set the expectation that from the given date all issues relating to the Help Desk will disappear (not a realistic expectation).
Просмотров: 8 TheArtofService
Change Management in ServiceNow Demo
A brief overview of change management application in ServiceNow.
Просмотров: 12660 GlideFast Consulting
Manage and store your code in Azure Repos
If you are writing code, then you need a place to store and manage that code with a reliable version control system like Git. Azure Repos provides a best in class Git solution. With Azure Repos you get free private and public repos, social code reviews, and more. In this video we will walk you on how to get started with Git in Azure Repos and how your team can use pull requests to work together to collaborate on code. Speaker: Edward Thomson - Getting Started: https://azure.microsoft.com/services/devops/repos/ - Documentation: https://docs.microsoft.com/azure/devops/repos/index
Просмотров: 1090 Microsoft Visual Studio
SAP Solman Training | SAP Solman Course | SAP Solution Manager Online Training
SAP Solman Training details please visit Website : http://www.todaycourses.com For SAP Solman Training Course Registration: Search for sap solman training, SAP Solman Course, SAP Solution Manager Online Training,, sap solution manager training course, sap solution manager training material, sap solution manager training map, sap solution manager training online, sap solution manager training videos, sap solman training material, solution manager training classes, sap solution manager videos, sap solman classes, solman classes, sap solman training course, sap solman training online, solman online training, sap solman video, sap solman tutorials SAP Solution Manager Course Content Basic Settings Adjust Roles and Profiles SAP Solution Manager Basic Configuration Automatic Technical Configuration Work Center Work Center Structure My Home Adjust SAP GUI Application Calls Operations Administration Work Center Managing System Landscape Information Solutions SAP Engagement and Service Delivery Service Delivery Issue Management Service Connections Engagement and Performance Solution Documentation Solution Documentation Assistant Work Center Custom Development Management Cockpit Upload/Download project contents Template Management Implementation/Upgrade Work Center Using Templates Test Management Test Option 1: SAP Solution Manager and Test Automation Framework Test Option 2: SAP Quality Center by HP Test Option 3: IBM Rational Test Management Work Center Change Control Management Change Management Work Center Enhanced Change and Transport System Quality Gate Management Change Request Management Change Diagnostics Configuration Check IT Service Management Message in IT Service Management Scenarios Roles Functions Processing Messages Creating Templates for Messages Incident Management in the WebClient UI Reporting in IT Service Management Using an External Help Desk Administration Incident Management Work Center Service Desk Technical Operations Technical Monitoring and Alerting System Monitoring Data Volume Management Technical Administration Root Cause Analysis Technical Reporting Dashboards and Dashboard Apps Business Process Operations Business Process Operations Work Center Business Process and Interface Monitoring Business Process Analytic s Data Consistency Management Job Scheduling Management Maintenance Management Maintenance Optimizer System Recommendations Note Assistant License Management Upgrade Management Implementation/Upgrade Work Center Custom Development Management Cockpit Analyzing Dependencies of Upgrades Custom Code Management Custom Code Lifecycle Management Solutions Business Processes Creating Support Requests Services Top Issues Issues Tasks SAP Early Watch Alert Reports: Issue, Top Issue, Expert-on-Demand and Engagement Youtube Channel URL: http://www.youtube.com/user/onlinetrainingplace
Просмотров: 376 Sri Sai