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Change Management | Creating a Change Request
 
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How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 19237 ServiceNow Support
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
 
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This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Просмотров: 19843 Kavin Kumar
Service | Creating and Editing Service Requests
 
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This video tutorial applies to Rel 12 and Rel 13. It shows you how to create and edit service requests using Service Request Management.
Просмотров: 3464 Oracle Applications Cloud Tutorials
Service Request Management Portal Software | KineticRequest
 
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Kinetic Request makes it easier and more efficient for employees to request and receive the things they need to do their jobs by replacing disparate departmental systems with a single web-based request management portal for use across the enterprise. To do their jobs, employees need things--lots of things. Things like getting a printed fixed, a new office chair, or reserving a conference room. And more complex things like coordinating resources for a project, or onboarding a new employee. These things come from different departments--IT, HR, facilities, accounting--each of which often have their own systems and processes for requesting things.This lack of consistency leads to wasted time and frustration for employees. Kinetic Request changes all that. It enables enterprises to build a single request management portal that can be used across the entire organization. Each department can create its own service items--the "things" it provides to employees--with minimal technical assistance. Back-end fulfillment tasks are automated, which reduces costs, accelerates service delivery, and enables employees to check on the status of their requests at any time (similar to package tracking on Amazon.com). There is no need to modify core application code or impact any other department's systems. Implementations can start small, with just a few service items, and be expanded over time. Kinetic Request is great for IT because it's a single portal management tool to use and manage across the enterprise, and it leverages existing software investments. It's great for employees because it gives them one intuitive web-based, mobile-friendly portal for ordering and checking on the status of any type of service request, anytime, from any device. It's great for the business because it reduces service delivery costs, helps assure first-time fulfillment, and speeds service delivery. And it's great for individual departments because it's one, easy-to-use tool that enables them to present service items in consistent interface, while integrating with their familiar departmental applications.
Просмотров: 720 KineticData
How to deal with Change Requests?
 
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CHANGE MANAGEMENT https://goo.gl/zBoQhx INTEGRATION MANAGEMENT https://goo.gl/9ykFwq INTEGRATION MANAGEMENT: FAQs https://goo.gl/WEzZis VLOGS - LOUNGING AROUND https://goo.gl/3p7bbe SHOP FOR PMP AT AMAZON INDIA http://amzn.to/2xjhXlS PMP STUDY PLAN http://pmclounge.com/pmp-study-plan/ PMP PREPARATION RESOURCES http://pmclounge.com/pmp-preparation-resources/ CONNECT Website - http://pmclounge.com/ Facebook - https://www.facebook.com/pmclounge Twitter - https://twitter.com/pmclounge #PMP #ProjectManagement #PMCLounge
Просмотров: 172 PMC Lounge
Change Request Log Template - Project Management
 
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Learn how to log change requests with Change Request Log. Maintain a list of all change requests submitted with summaries to the dispositions and justifications. See how the Guide-through process can help you get your IT project done: https://www.visual-paradigm.com/features/project-management-lifecycle-guide-through/ Project Management Lifecycle - Overview of The Five Phases: - Identification: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-identification.jsp - Initiation: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-initiation.jsp - Planning: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-planning.jsp - Execution & Control: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-execution_n_control.jsp - Closeout: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-closeout.jsp Try it FREE: https://www.visual-paradigm.com/download/
Просмотров: 742 VisualParadigm
Change request – Process presentation
 
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This video is a second part of change request process video guides presenting the process where users can easily request changes to company IT systems and track their status in one place. The video guide is divided into 5 parts: Part I – Installation and configuration Part II – Workflow demonstration Part III – Modification scenario 1; integrating with MS Outlook Add-In Part IV – Modification scenario 2; introducing ‘Show Workflow Charts’ Web Part Part V – Modification scenario 3; tuning the existing ‘Show Workflow Elements’ Web Part Watch the change request process presentation.
Просмотров: 1530 webconbps
Project management in ServiceDesk Plus
 
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ServiceDesk Plus (http://servicedeskplus.com) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus.    IT help desks handle multiple IT projects, every day. Strategic planning and execution of these projects is crucial, as even minor mishaps can have major impacts on the IT. The built-in project management module in ServiceDesk Plus lets IT admins plan, execute, track, and control their IT projects.    Learn more about IT project management in ServiceDesk Plus here - https://www.manageengine.com/products/service-desk/it-project-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes   In this video, we will take you through, Creating new project - 01:59 Adding member to project - 02:46 Project roles - 04:20 work logs & time sheet - 05:28 Gantt view - 06:00 Project overview map - 06:44 Associating projects to a change - 07:15 Project templates - 08:50 Project roles - 09:27 Project types & project status - 09:50 Importing MS projects - 10:06 For updates, follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Просмотров: 4434 ManageEngine
Excel spreadsheet for tracking tasks (shared workbook)
 
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This video provides instructions on use of a spreadsheet, available for download at http://www.legaltree.ca/node/1932. The spreadsheet is designed to allow delegation of task, for example by lawyers to a legal assistant. It allows creation of tasks which are put on a task list and reordering of tasks according to priority. Assistants then move the tasks to a "completed tasks" section of the spreadsheet as the tasks are completed. The spreadsheet should be saved as a shared workbook so it can be simultaneously accessed by many users on a network e.g. lawyers adding tasks and assistants completing them. See http://www.legaltree.ca/node/1932 for more info. See further video explaining new features of updated spreadsheet: https://youtu.be/_CPw4dUH3K0 https://youtu.be/_CPw4dUH3K0 Another spreadsheet by the same author = Double entry accounting spreadsheet (ledgers, income statement and balance sheet): https://www.youtube.com/watch?v=6Gl7lj9LFN8
Просмотров: 214319 Michael Dew
Service Request Management External Reports - SRM
 
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Service Request Management External Reports - SRM
Просмотров: 101 californiacio
CAB Workbench | Managing a Meeting
 
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Provides an overview of planning and scheduling within the CAB Workbench module. Role required: CAB Manager For best video quality, increase your player resolution to 1080p. For more information on the CAB workbench, see: ServiceNow product documentation: Change Advisory Board (CAB) workbench: https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/change-management/concept/cab-workbench.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 3576 ServiceNow Support
What is change request document in SDLC and How to prepare CR?
 
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Просмотров: 1082 QA University
Change Request form and workflow with WorkflowFirst
 
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In this video we try out the sample Change Request form for product management workflow. We also add a tab and dropdown link, and show an example of customizing assignments with script. For more info, visit http://workflowfirst.com.
Просмотров: 242 WorkflowFirst
ServiceDesk Plus Masterclass: Change management: Agile IT changes
 
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Join this webinar series to learn about how to make the most of ServiceDesk Plus and ITIL best practices to improve your service desk productivity. To know more, visit https://www.manageengine.com/products/service-desk/servicedesk-plus-training.html?YT In this session, you will learn how to to ensure service reliability, streamline change processes, reduce change failure rates, and plan and implement large-scale changes. Some of the topics we discussed were: 1. Quick creation of changes 2. Onboarding an expert team 3. Change automations 4. Orchestrating projects 5. Measuring quality of changes For more upcoming webinars, visit here https://www.manageengine.com/products/service-desk/webinar.html For more videos subscribe our channel here https://www.youtube.com/user/manageengine Follow us on social: Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus:https://plus.google.com/+Servicedeskplus1
Просмотров: 749 ManageEngine
PPM | Resource Management
 
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Introduces the Project Management application and shows you how to add resources to a project. Applies to ServiceNow releases starting with Kingston. Role required: Resource Manager For best video quality, increase your player resolution to 1080p. This video covers: 01:16 Updating a resource plan 01:51 Using the Resource Workbench 02:45 Resource plan states ServiceNow product documentation: Resource Management: https://docs.servicenow.com/bundle/kingston-it-business-management/page/product/resource-management/concept/c_ResourceManagement.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community?id=community_forum&sys_id=7d291a2ddbd897c068c1fb651f9619da ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/itbm Your feedback helps us serve you better. Did you find this video helpful? Leave us a comment to tell us why or why not
Просмотров: 4013 ServiceNow Support
Project Proposal Writing: How To Write A Winning Project Proposal
 
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Project proposal writing. Learn how to write a project proposal that gets your project funded. Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Struggling to write a proposal that "sells" your project? Can't work out why your brilliantly written and formatted proposals fail to engage the decision-makers that count? Watch as ProjectManager.com Director Devin Deen shares his winning project proposal writing tips with you in this short but compelling project management video on "how to write winning project proposals." Click the link below to claim your free 30-day trial of ProjectManager.com https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos New to project management? Watch Project Management For Beginners right here: https://www.youtube.com/watch?v=RT66tw1cKCA
Просмотров: 887827 Project Management Videos
Change Management Plan
 
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Просмотров: 1196 Hariadi Purnomo
Manage It:  A Plan Management Agency
 
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This video explains the role of a plan management agency under the NDIS, and what participants can expect when engaging a plan management agency to assist with the management of their funding. It goes through practical examples, and also shows how Manage It has built its service model for plan management as a capacity building exercise. Manage It's services also includes the Self Manager tool, which can assist people in self managed arrangements. More information about Self Manager is available on www.selfmanager.com.au
Просмотров: 602 Manage It
Enterprise Service Management (ESM) comes to ServiceDesk Plus
 
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Start providing IT-quality support to all your departments, in under 60 seconds, with our new rapid-start Enterprise Service Management (ESM). To know more visit https://goo.gl/Zd5413 We're pleased to announce that ServiceDesk Plus is now an Enterprise Service Desk that lets you extend support to all IT and non-IT departments in your organization. With this new feature, it takes you less than 60 seconds to set up service desk instances for your departments. You can leverage best practice workflows and processes, and make use of templates, reports, customizations, automations and much more to centralize and streamline all your support operations across all departments. Not just that, your end users can also use the new Enterprise Service Desk to easily raise tickets and requests with all of your departments and not just IT. This gives them a simple and efficient way of getting their queries resolved while also ensuring that all your support activities are centralized. Visit to know more about enterprise service management capabilities in ServiceDesk Plus  https://www.youtube.com/watch?v=JgCYrvao9wo Follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Просмотров: 1441 ManageEngine
Change Management  | Setting up change templates
 
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TOPdesk’s Change Management module is the ideal tool to process all planned big or small changes within your organization. Whether the change is simple or extensive, everyone involved is notified of their tasks when necessary. In this video, we are going to show you how you can easily register your processes in a change template.
Просмотров: 4135 TOPdesk
Project Managers: Make Change Control Part of YOUR Formula for Success
 
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As a new project manager it was glaringly obvious to me that my success was largely dependent upon customer satisfaction. I knew that I needed strong collaborative relationships with my customers. I needed them to respect me and trust me to get the job done. I needed them to help keep the project priority high and to provide financial support and subject matter expertise. I loved giving them good news and I hated giving them bad news. For some reason I came up with this equation: Announcing new requirements (or any change in direction) as a scope change = Bad news And this is when I learned, my wonderful customers with whom I had amazing rapport and respect had no clue why the project was late or why it cost more money. Why, it was as if all of those conversations and agreements about adding five more days to development for more in-depth error messages had never occurred. How could this be? Sure my customer was happy; the end result was exactly what they intended all along. No changes occurred; everything was in-scope from day one. This was simply another case of Information Technology taking too long. And I had learned a new equation: Skipping change management = Undocumented overages plus poor customer perception I moved on, determined to be a better project manager and to continue to enjoy a great working relationship with my customer. You can bet that on my next project there was change management. I documented it in the project plan and I reviewed it with the entire team. And when the first change surfaced, I helped my customer by filling out the change request for them! Talk about customer service, this made it easy. Now all my customer had to do was review and approve the form and off we went. As you may have guessed, this did not make it easy. Now the perception was this was a form that had to be filled out by Information Technology for Information Technology in order to keep the project moving. I was still missing customer buy-in. And so I learned: Change management without customer participation = Documented overages plus poor customer perception I did not give up on change management; instead I learned that I needed my customer to be my partner in the change management process. They needed to understand and support the process. They needed to see the value of tracking changes and I needed to understand that expecting their support and participation was good customer service. Some of the lessons I learned along the way: • Assume a change management process as part of your project. • If your current environment does not have a process, introduce a process. Invite input to the process and allow others to change and grow the process. This way you will ALL own it. • Do not over engineer your change management process. Set up rules and standards that will allow for rapid processing of change requests. Set up rules and guidelines that are appropriate to the size of the effort at hand. • Never act apologetic for expecting customers, project sponsors or team members to issue change requests. • Documented changes support better estimating for future projects. • Documented changes help customers to better understand the true scope of their request and the true nature of their requirements. With no change management in place, there is no accurate accounting of project scope, schedule and budget. This is a disservice to all. And this means: Skipping change management = Poor customer service
Просмотров: 2853 thepmStudent
Creating Service Catalog Items
 
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Provides an overview of catalog items in the Service Catalog: what they are, and how to create them and define variables for them. Applies to the Istanbul release of ServiceNow. May apply to future releases as well. Role required: admin. catalog_admin, catalog_manager or catalog_editor. For best video quality, increase your player resolution to 1080p. For more information on creating service catalog items, see: ServiceNow product documentation: Service catalog items: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/concept/c_IntroductionToCatalogItems.html Create a catalog item: https://docs.servicenow.com/bundle/istanbul-it-service-management/page/product/service-catalog-management/task/t_DefineACatalogItem.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 32226 ServiceNow Support
Service catalog management with ServiceDesk Plus
 
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ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Просмотров: 8677 ManageEngine
INFORMATION SECURITY MANAGEMENT - Learn and Gain | Confidentiality Integrity Availability
 
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Basic high level overview on ITIL Information Security Management.
Просмотров: 21924 Purushothaman D
How to Handle Customer Complaints Like a Pro
 
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For detailed notes for this video, visit http://www.patrickbetdavid.com/how-to-handle-customer-complaints/ I'm going to make a prediction. There's little chance this video will go viral. Here's why. Because no one cares to talk about customer complaints. But I want to challenge you to listen to this whole thing because it will save you a lot of sleepless nights, make and save you a lot of money, and create a culture for your company. So let's get right into it. Visit the official Valuetainment Store for gear: https://www.valuetainmentstore.com/ 5 Types of Customer Complainers #1: The Valid Complainer - 1:11 #2: The Pessimist - 1:34 #3: Like Your Product, Disagree with Your Belief - 1:50 #4: An Actual Enemy - 5:04 #5: Trolls - 08:05 How to Handle Customer Complaints - 9:10 #1: Speed is Your Game - 10:08 #2: Don't Avoid Conflict - 10:38 #3: You Can't Win Them All - 12:03 #4: Get on the Phone - 12:07 Subscribe to the channel: http://www.youtube.com/valuetainment?... Valuetainment- The best channel for new, startup and established entrepreneurs. Schedule: New episodes every Tuesday and Thursday on a broad array of entrepreneurial topics.
Просмотров: 138916 Valuetainment
Planning a Successful Enterprise Service Management Project
 
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Webinar Series Part 2: Planning an Enterprise Service Management Project. Presented by ITSM expert practitioners Brian Broadhurst from TeamUltra and Steve Morgan from Syniad IT share 50+ years of experience in how to plan for a successful Enterprise Service Management project . Visit http://bit.ly/TUwebinar to register for other webinars in the series.
Просмотров: 129 TeamUltraTV
BMC Remedyforce - Configuring service requests
 
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This video explains how to create service request definitions to enable clients to submit service requests. For more information on this topic, see the BMC Online Documentation Portal at https://docs.bmc.com/docs/display/remforce201601/Creating+incidents+and+retrieving+incident+status+through+email+messages.
Просмотров: 887 BMCdocs
Contract Management 101 - Purchasing and Project Procurement, fixed-price, cost based, and T&M
 
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Purchasing and Project contract management and the 3 main contract types: fixed price, time and materials, and cost based contracts. This is an important knowledge in Project Procurement, Supply Chain, and Purchasing Management. In this video, you learn: Why and when do companies need contracts in purchasing management? What are the main contract types used by companies? What are the ADVANTAGES and risks of each contract type? Would you like to understand contract management in corporations? If yes, keep watching. Fixed price is a contract in which the price of the product or service is fixed during the contract duration. In these contracts, buyer and seller should know very well the specifications and, therefore, the costs can be estimated with accuracy. In a cost-based contract, the buyer agrees to reimburse the supplier for the expenses incurred plus a dollar amount of profit, usually a percentage of the contract’s full price. To protect against cost overruns, some companies define the maximum cost reimbursement the supplier cannot exceed. In Time & Materials (T&M) contract, cost unit rates are predetermined, but the man-hours and material quantity u can vary. Therefore, the total cost is not fixed while unit cost are fixed. It is a kind of hybrid contract. It has a fixed unit cost as the fixed price contracts, but the amount of material used and worked hours o may vary and will be paid accordingly. You can send your questions in the comment area, I will be pleased to answer them. Thanks for watching, don’t forget to subscribe Americo e-Learning Americo e-Learning provides practical training in business analysis for professionals that work within short due dates and under pressure. Hands-on learning experience in which students have the opportunity of developing skills such as problem-solving, critical thinking, quantitative analysis in practical business applications. MY SOCIAL MEDIA AND CONTACT MEDIA YOUTUBE CHANNEL: www.youtube.com/c/americoelearning E-MAIL: americoelearning@gmail.com WEBSITE: www.americoelearning.com TWITTER WEBSITE: https://twitter.com/AmericoBC LINKEDIN: https://ca.linkedin.com/in/americobc MY HOME STUDIO EQUIPMENT (AFFILIATE LINKS) Blue Microphones Snowball USB Microphone: http://amzn.to/2pk3aEp Neewer Wind Pop Filter: http://amzn.to/2q5LHN1 Neewer Microphone Suspension Arm: http://amzn.to/2q2MeRo Audio-Technica ATR-3350 Lavalier Microphone http://amzn.to/2qZTZp4 Logitech Webcam HD Pro C920: http://amzn.to/2qTlOTz Canon VIXIA HF R72 Camcorder: http://amzn.to/2q5VUZP Philips SHL3000BK Headband Headphones: http://amzn.to/2q5WHdo Disclaimer: Some of these links go to one of my websites and some are affiliate links where I can earn a small commission if you make a purchase at no additional cost to you. These funds will be applied in the production of more online lessons. Topics covered in this video: rfp basics, request for proposal 101, request for proposal outline, request for proposal template, request for proposal sections, request for proposal training, rfp for beginners, rfp purchasing management, rfp procurement management, purchasing process rfp, vendor selection rfp, supplier selection rfp, purchasing proposal, rfp purchasing management MISSION STATEMENT My mission is to provide practical courses in business analysis for effective professionals. The objective is to keep the focus on the essential needs of professionals that work within short due dates and under pressure. We provide a hands-on learning process. During the courses, my students have the opportunity of developing skills such as problem-solving, critical thinking, and quali-quantitative analysis in practical business applications. My sessions started with the basics, then practice, implementation in a supporting software, and at the end, recommendations for a professional presentation. We cover the complete cycle, from the analysis to the business presentation. My background includes D.Sc. in Industrial Engineering, and MBA, and 20+ years of hands-on experience in service and manufacturing industry. My teaching differentials represent a combined approach with a deep understanding of Business Management models, real case assessments, and personal testimony from my multifaceted experience. My extensive hands-on business experience (20+ years) along with proper teaching methods has been contributing to my students’ success since my first teaching assignment 15 years ago.
Просмотров: 8943 Americo e-Learning
Change and Configuration Management Plan Template - Project Management
 
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Learn how to develop Change and Configuration Management Plan. Changes must be vetted and managed to ensure that they are within the project scope and are communicated to all stakeholders. This document identifies the project components that are governed by the change control process, and the documentation of change process. See how the Guide-through process can help you get your IT project done: https://www.visual-paradigm.com/features/project-management-lifecycle-guide-through/ Project Management Lifecycle - Overview of The Five Phases: - Identification: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-identification.jsp - Initiation: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-initiation.jsp - Planning: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-planning.jsp - Execution & Control: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-execution_n_control.jsp - Closeout: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-closeout.jsp Try it FREE: https://www.visual-paradigm.com/download/
Просмотров: 838 VisualParadigm
The Convergence of the Service Desk and the Project Management Office
 
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The long standing boundaries between the Project Management Office and the Service Desk are breaking down. This presentation covers: 1. The three top use cases across which project management and service organizations are challenged to collaborate. 2. The three different ways IT organizations attempt to reconcile IT project portfolios with IT service portfolios. 3. A new conceptual model, "demand/supply/execute," to replace the outmoded "plan/build/run" approach to IT management. The critical importance of time and resource management How ManageEngine is now supporting the entire IT pipeline with its innovative Project Management module. About the Speaker: Charles Betz is the Research Director in EMA. He has eighteen years of IT experience spanning IT support, network administration, IT consulting, technical architecture, software engineering, data management, application management, enterprise architecture, and IT portfolio management. He is author of Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children). Charlie is one of the first IT industry analyst bloggers, founding the influential www.erp4it.com weblog in the fall of 2003, and has often been called on by vendors and venture capitalists to share his views on new products and industry directions.
Просмотров: 1565 ManageEngine
Ask the Expert: Financial Management 101- Service Cost modeling in ServiceNow
 
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Mature Service Management means tracking the cost, risk, quality and demand for services. The ITFM Module ( Financial Management) that was recently added to ServiceNow gives companies the ability to model and calculate Service Costs directly in ServiceNow. In this session we will share how to do the basic configuration, bucketing, allocation of costs to report your service costs with the out of the box reports. Post your questions on the Community https://community.servicenow.com/thread/221496
Просмотров: 4169 ServiceNow Community
Continuous Builds with your GitHub projects using Azure Pipelines
 
19:48
In this longer training video you'll learn how to take a GitHub repo and add continuous builds using Azure Pipelines. We will walk you through each step in taking a Node.js GitHub project and adding continuous builds to validate the code quality of each pull request. All using the free for open source projects Azure Pipelines service. Speaker: Edward Thomson - Get Started: https://azure.com/pipelines - Documentation - Azure Pipelines: https://docs.microsoft.com/azure/devops/pipelines/index - Documentation - Azure Pipelines + GitHub CI: https://docs.microsoft.com/azure/devops/pipelines/build/ci-build-github - Azure Pipelines GitHub Extension in CI marketplace: https://github.com/marketplace/azure-pipelines
Просмотров: 7027 Microsoft Visual Studio
Creating a SharePoint 2013 Leave Requests Workflow
 
06:12
A step-by-step guide to creating a SharePoint 2013 Leave Requests Workflow. For more information contact our experts on 01628 519 000. http://www.pythagoras.co.uk/
Просмотров: 105159 Pythagoras
Agile project management with Visual Studio Team Services | B103
 
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Aaron and Sondra show you how to transform the way you work with Visual Studio Team Services (VSTS). Whether you're a Kanban team hyper focused on WIP and cycle time, or a Scrum team trying to nail every sprint, VSTS has the tools you need to keep your teams moving fast and aligned on what's important. Get started with VSTS: http://www.visualstudio.com/vsts
Просмотров: 29753 Microsoft Visual Studio
Event Management | Event Rules
 
07:06
Overview of event rules for the ServiceNow ITOM Event Management and Operational Intelligence applications. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user For best video quality, increase your player resolution to 1080p. For more information, see: ServiceNow product documentation: Create event rules: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/create-event-rules.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 4111 ServiceNow Support
How To Create Request Templates in ServicePRO
 
05:41
Request Templates promote consistency within your Service Desk. This video shows how to create Quick Request Templates within ServicePRO Enterprise Work Management Software. For more information visit: www.ServicePRO.solutions
Просмотров: 398 ServicePRO
Build a CI/CD pipeline from Visual Studio Team Services
 
18:01
In this video Donovan Brown shows you how to use Team Services to build a complete CI/CD pipeline and deploy to Docker
Просмотров: 44770 Microsoft Visual Studio
02 Service Requests
 
13:29
Define Service Requests
Просмотров: 2076 Oracle PSRM Training
Jira Confluence Tutorial - How to link project to a space in Confluence
 
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➢ FACEBOOK GROUP http://bit.ly/2COfrEL In this video, I will show you how to Link Jira Agile and Confluence. I will also show you how to create issues directly from Jira. The last subject is related to comments in Confluence. -~-~~-~~~-~~-~- Please watch: "Jira Tutorials | How to start with Simplified workflow" https://www.youtube.com/watch?v=TTGcaRIbLM8 -~-~~-~~~-~~-~-
Просмотров: 24791 Agile Training
What is PROCUREMENT? What does PROCUREMENT mean? PROCUREMENT meaning, definition & explanation
 
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✪✪✪✪✪ WORK FROM HOME! Looking for WORKERS for simple Internet data entry JOBS. $15-20 per hour. SIGN UP here - http://jobs.theaudiopedia.com ✪✪✪✪✪ ✪✪✪✪✪ The Audiopedia Android application, INSTALL NOW - https://play.google.com/store/apps/details?id=com.wTheAudiopedia_8069473 ✪✪✪✪✪ What is PROCUREMENT? What does PROCUREMENT mean? PROCUREMENT meaning - PROCUREMENT pronunciation - PROCUREMENT definition - PROCUREMENT explanation - How to pronounce PROCUREMENT? Source: Wikipedia.org article, adapted under https://creativecommons.org/licenses/by-sa/3.0/ license. Procurement is the act of finding, acquiring, buying goods, services or works from an external source, often via a tendering or competitive bidding process. The process is used to ensure the buyer receives goods, services or works the best possible price, when aspects such as quality, quantity, time, and location are compared. Corporations and public bodies often define processes intended to promote fair and open competition for their business while minimizing risk, such as exposure to fraud and collusion. Almost all purchasing decisions include factors such as delivery and handling, marginal benefit, and price fluctuations. Procurement generally involves making buying decisions under conditions of scarcity. If good data is available, it is good practice to make use of economic analysis methods such as cost-benefit analysis or cost-utility analysis. An important distinction should be made between analyses without risk and those with risk. Where risk is involved, either in the costs or the benefits, the concept of best value should be employed. Procurement activities are often split into two distinct categories, direct and indirect spend. Direct spend refers to production-related procurement that encompasses all items that are part of finished products, such as raw material, components and parts. The first category being direct, production-related procurement and the second being indirect, non-production-related procurement. Direct procurement, which is the focus in supply chain management, directly affects the production process of manufacturing firms. In contrast, indirect procurement activities concern “operating resources” that a company purchases to enable its operations. Indirect procurement comprises a wide variety of goods and services, from standardized items like office supplies and machine lubricants to complex and costly products and services;, like heavy equipment, consulting services, and outsourcing services. Procurement is one component of the broader concept of sourcing and acquisition. Typically procurement is viewed as more tactical in nature (the process of physically buying a product or service) and sourcing and acquisition are viewed as more strategic and encompassing. The Institute of Supply Management defines strategic sourcing as the process of identifying sources that could provide needed products or services for the acquiring organization. The term procurement used to reflect the entire purchasing process or cycle, and not just the tactical components. ISM defines procurement as an organizational function that includes specifications development, value analysis, supplier market research, negotiation, buying activities, contract administration, inventory control, traffic, receiving and stores. Purchasing refers to the major function of an organization that is responsible for acquisition of required materials, services and equipment. The United States Defense Acquisition University (DAU) defines procurement as the act of buying goods and services for the government. DAU defines acquisition as the conceptualization, initiation, design, development, test, contracting, production, deployment, Logistics Support (LS), modification, and disposal of weapons and other systems, supplies, or services (including construction) to satisfy Department of Defense needs, intended for use in or in support of military missions. Acquisition and sourcing are therefore much wider concepts than procurement. Multiple sourcing business models exist, and acquisition models exist.
Просмотров: 70748 The Audiopedia
Critical Thinking and Problem Solving: Make Better Decisions ✓
 
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✅Join me and 5,000 others at LIG so I can show you how you can transform your career. Registrations are now open again; https://goo.gl/chwjpr Watch next: One Simple Talk That May Change Your Career and Life: https://youtu.be/R-PAfs_4un8 This week we dive deep on critical thinking and how it applies to problem-solving! Your future is nothing but the outcome of the decisions you make today. You make better decisions today, your future will be more prosperous, you make the wrong ones, then your future will be full of struggles. So, today we are going to talk about critical thinking and how it applies to problem-solving. I’ll give you a weird analogy here. Critical thinking ability is like having infrared goggles and looking at the sky at night. Without it, You look at the space, you see only three things, you see darkness, stars, and sometimes planets. But the moment You put on your infrared goggles then you get to see all these beautiful things that were invisible before. You see giant gas clouds in the galaxy, you see dust, you see all these things that were previously impossible to see. That’s what critical thinking is. It lets you identify the actual problems, the root causes, but also it helps you see the opportunities. Now, critical thinking isn’t only applicable to your work. It’s applicable to every single area of your life. But my channel is all about your career. So, that’s what’ll cover in this video. Now, we need a framework. And the framework starts with Problem Statement. The problem statement is very similar to a project charter. It includes; Goals, as in what are you trying to achieve, your success criteria, as in how will I know I succeeded or failed, your assumptions, timelines, and stakeholders involved. It’s very similar to a project charter. I am actually going to call this Problem Charter. This document is very helpful for two reasons. The second reason being a lot more important than the first. The first reason why it’s very helpful is that when you get engaged in that problem solving mode, you start uncovering a lot of other symptoms, that may be caused by completely other root causes. We are not interested in that at that moment. You will document those, but you are not going to develop solution alternatives and develop action plans for those. Unless there are dependencies. So, it helps you understand your scope, who to deal with, the timelines, it basically keeps everything under control. But to be honest, in my decade long consulting career, I noticed that the biggest help of having such a charter is all about moving through the bureaucracy. Let me explain. When you are going through problem-solving stages, you actually do a lot of work, you summon meetings, you request data from various departments, you request for expertise from consultants, so you are shaking things, you are moving things around. Now, what gives you the power to do it? What gives you the power to call all these people to a meeting room, what gives you the power to ask for certain analytics data from a completely different department? Why should they attend that meeting or give you the data you want? Because they like you and they want to help you? What if they don’t like you. Now if you are a senior employee, you are a manager, director, VP, then fine, of course, everyone will come into the meeting or give you the data you want. But if you are not that senior. Where does your power come from? It comes from that document. The problem charter. Corporate companies aren’t usually very agile. They move slowly and the employees are usually very – they are not lazy but they push back –They don’t want to stop what they are doing and join your little problem-solving brainstorm session and go through your little power point of fishbone analysis. They got their own thing to worry about. So, if you have your problem charter, only a few pages, signed off by a sponsor, someone senior, then you have the power to get the data you want and bring in experts and call for meetings. Ok, now let’s continue; I mean you developed the problem statement, you got your buy-in from someone senior, now, you are off to solve the problem. The 2nd step in your critical thinking towards a problem is identifying the root causes, right? 5 Whys is made famous by Toyota Production System. As the name suggests, you ask WHY WHY WHY until you get to a root cause. Very simple stuff. This video covers; critical thinking critical thinking skills what is critical thinking critical thinking steps deep thinking how to think critically critical thinking and problem solving importance of critical thinking what does critical thinking mean characteristics of a critical thinker how to improve critical thinking problem solving problem solving skills problem solving examples with samples . Images: NASA Music credit: DJ Regard
Просмотров: 73916 Deniz Sasal
The Expert (Short Comedy Sketch)
 
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Subscribe for more short comedy sketches & films: http://bit.ly/laurisb Funny business meeting illustrating how hard it is for an engineer to fit into the corporate world! Watch the next episodes: http://bit.ly/SquareProjectEp1, http://bit.ly/SquareProjectEp2 & http://bit.ly/SquareProjectEp3 Starring: Orion Lee, James Marlowe, Abdiel LeRoy, Ewa Wojcik, Tatjana Sendzimir. Subtitles available in many, many languages (enable them using the "Subtitles/Closed Captions" button). A big thank-you to everyone who translated! You can add new subtitles here: http://www.youtube.com/timedtext_video?v=BKorP55Aqvg Written & Directed by Lauris Beinerts Based on a short story "The Meeting" by Alexey Berezin Produced by Connor Snedecor & Lauris Beinerts Director of Photography: Matthew Riley Sound Recordist: Simon Oldham Production Designer: Karina Beinerte 1st Assistant Director: James Hanline Make-up Artist: Emily Russell Editor: Connor Snedecor Sound Designer: James Bryant Colourist: Janis Stals Animator: Benjamin Charles The original short story "The Meeting" (in Russian): http://alex-aka-jj.livejournal.com/66984.html The Expert shirt campaign is over, but let me know if you'd be interested, you can check it here: https://bonfire.com/the-expert We made this video using: - Canon 7D camera: http://amzn.to/1FuXXVv - Final Cut Pro 7: http://amzn.to/1Lt7UrZ - Web-based Cyrillic converter: http://2cyr.com/ - The Hospital Club premises for a stage test (only partially recorded...): http://thehospitalclub.com/ - Libre Office Calc to make sense of the shot list... - 7 different markers and an empty juice pack to get the right sound - A bottle of single malt whiskey Funny short comedy films / sketches / skits & any other videos / movies made by Lauris Beinerts. If you like to laugh, subscribe for new (albeit irregular) videos! Семь красных линий Гуманитарий и инженер Дизайнер и заказчик 工程师心里的痛只有工程师能懂 史上最悲催工程师 如何用透明笔画出红色线条 #ShortComedySketch #expert
Просмотров: 22055992 Lauris Beinerts
What is Favro?
 
02:28
Check out https://www.favro.com to learn more! Want to sign up for one of our live webinars? Join us here: https://www.favro.com/webinar Looking for our blog? Check out our blog: https://www.favrohub.com Haven't checked out our free 14 day trial? Sign up here: https://www.favro.com/signup
Просмотров: 9642 Favro
On-Demand Webinar: Mastering Indirect Spend: 5 Keys to Success
 
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There are some fundamental characteristics and differences between direct and indirect expenditures. Procurement professionals involved in direct materials typically exercise some control and ownership with responsibility, authority and accountability over these categories. But the indirect buyer is responsible and accountable only for the expenditure where the final authority remains within the purview of budget holder/stakeholder. While these roles are poles apart, it is indispensable for the indirect procurement professional to improvise the process, engagement and the impact on total spend. This webinar is designed for the indirect sourcing manager, providing key insights into building a governance strategy, stakeholder engagement plan, team process, project management and metrics for success. Attend this upcoming webinar featuring Bill Michels, CEO, Aripart Consulting and learn more about the benefits of: - Effectively increasing spend under management resulting in curbing maverick spend - Efficacious communication that can result in improved productivity and efficiency amongst employees - Ensuring higher compliance, increased productivity and improved bottom line savings - 5 most important keys to successful indirect category management Get access to the archived webinar here - http://zyc.us/2iZR5Ro Zycus is a leading global provider of procurement solution suites across the Source-to-Pay cycle. Our product portfolio includes applications for strategic procurement, such as Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, and Request Management as well as operational procurement applications like eProcurement and eInvoicing. Know more about spend analysis - http://zyc.us/2ko5Bio Learn more about our strategic sourcing suite - http://zyc.us/2jPVZzF Get the latest in procurement best practices and research from a wide variety of eBooks, reports, white-papers, webinars, newsletters and videos - http://zyc.us/2jU2BKf Follow us on - LinkedIn: https://www.linkedin.com/company/zycus Twitter: https://twitter.com/Zycus Facebook: https://www.facebook.com/OfficialZycusInc
Просмотров: 102 Zycus Inc.
ITSM Value Realization Webinar Series  Change Management: CAB Workbench
 
01:00:30
Join this ServiceNow webinar to learn more about the new CAB Workbench feature introduced in the Istanbul release. This webinar will provide a detailed background about the feature, its benefits, and include a demonstration that will show how to schedule, plan, and manage CAB Meetings using the CAB Workbench. If you have questions while watching the recording, post them on the Community https://community.servicenow.com/community?id=community_article&sys_id=af4ca2a1dbd0dbc01dcaf3231f961951
Просмотров: 1372 ServiceNow Community
How to Become a Project Manager - The Secret
 
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How to Become a Project Manager http://clika.pe/l/2832/46521/?=howtobecomeaprojectmanager Are you thinking of becoming a Project Manager? Have you been wondering how to become a Project Manager? What's involved? What will it take? Can you do it? I have been a Project Manager for over 15 years and will tell you exactly how to do it... Check out "How to Become a Project Manager" and then click here: http://clika.pe/l/2832/46521/?=howtobecomeaprojectmanager Blessings to you, ~Andie http://youtu.be/rYMj968rr2A (how to become a project manager) (project manager) (what is a project manager) (what does a project manager do) (project management) What is a Project Manager and How Do I Become One ... www.corpedgroup.com › Resources › Pm Perhaps you would like to make a career out of project management — but what is project management and what do project managers do? Read more to find ... Do You Have What It Takes to be a Project Manager? www.amanet.org › Training › Articles & White Papers May 21, 2014 - A short Q&A from 101 Project Management Problems and How to Solve Them to help determine if you have what it takes to be a project ... How to Become a Project Manager - Project Smart www.projectsmart.co.uk/how-to-become-a-project-manager.php Whatever the specialist area of your organisation, it is important to understand the difference here:• Specialists use their skills and experience to create specialist products (deliverables). ... • Project managers on the other hand, need general management skills, along with a knack for problem solving. Dream Job: Project Manager - Salary.com www.salary.com/dream-job-project-manager/ Project managers are key employees in every industry and all types of companies, all over the world. Project Management itself is rapidly becoming one of the ... How Do I Become a Project Manager? www.topmanagementdegrees.com/how-do-i-become-a-project-manager/ ... ideas and organize projects to make those ideas come to life? Then a becoming project manager may be the right career path for you. Discover what type […] How to Become an IT Project Manager: Step-by-Step Career ... education-portal.com/.../How_to_Become_an_IT_Project_Manager_Step... Research the requirements to become an IT project manager. Learn about the job description and duties and read the step-by-step process to start a career as ... Want to Earn Six Figures? Become a Project Manager www.pmi.org › ... › Press Releases Project Management Institute “These numbers are great news for project managers who are looking to expand their careers with new skills, individuals who may be interested in a career ... What are the Education Requirements for Becoming a Project learn.org/.../What_are_the_Education_Requirements_for_Becoming_a_... If you're interested in planning complex projects and leading teams, you might consider a career in project management. To become a project manager, you can ... Project manager Job Information | National Careers Service https://nationalcareersservice.direct.gov.uk/advice/.../ProjectManager.asp... As a project manager, it would be your job to plan and manage all kinds of business projects, and make sure they are completed on time, to specification and ... How to become a Project Manager - reed.co.uk www.reed.co.uk/career-advice/.../how-to-become-a-project-manage... Reed Whether you want to become a Project Manager, or you're looking to develop your career, read our Project Manager Career Guide to find out the facts. Why this ad? Become a Project Manager‎ Adwww.comparetopschools.com/‎ Request Free Info From Schools With Project Management Degree Programs. Compare Up to 4 Schools · Free Info - No Obligation · 1,000+ Degree Programs EntrepreneurshipMarketingSupply Chain Management
Просмотров: 13806 Project Management 101
Lesson 2: Automating the Firewall Change Control Process
 
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Firewall Management 201: Lesson 2 In this lesson, Professor Wool examines the challenges of managing firewall change requests and provides tips on how to automate the entire workflow. Learn more about AlgoSec at http://www.algosec.com and read Professor Wool's blog posts at http://blog.algosec.com
Просмотров: 5039 AlgoSec
Creating a Service Request
 
07:08
Information in how to access the Physical Facilities Work Request System
Просмотров: 671 SandTBobKraus
Chapter 8-4-2 Business Processes With SAP Business ByDesign FIN Project Invoice Request
 
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3rd edition of the comprehensive video training for SAP’s integrated cloud suite. The video training provides a broad understanding about SAP's Business ByDesign solution. Starting with the SAP's motivation to become a cloud player and an introduction to cloud computing the video training then guides the user through various key capabilities of Business ByDesign including a complete end-to-end process.
Просмотров: 1241 SAP Small Business
Event Management | Overview
 
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Overview of the ServiceNow Event Management and Operational Intelligence applications. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user For best video quality, increase your player resolution to 1080p. This video covers: 1:03 Event Management process 2:29 Alert displays 3:58 Operational Intelligence process 5:25 Operational Intelligence displays For more information, see: ServiceNow product documentation: Event Management: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/c_EM.html Operational Intelligence: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/operational-metrics.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 9176 ServiceNow Support