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Change management process
 
17:01
Explains change management procedure
Просмотров: 29694 Project Management Research Institute - PMRI
Change Management | Creating a Change Request
 
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How to create a change request. Applies to the Jakarta release of ServiceNow. May apply to future releases as well. For best video quality, increase your player resolution to 1080p. This video covers: 0:22 Introduction 1:20 Creating the change request 3:14 Adding tasks and other information For more information on change management, see: ServiceNow product documentation: Change Management: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/change-management/concept/c_ITILChangeManagement.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 17391 NOWsupport
Service | Creating and Editing Service Requests
 
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This video tutorial applies to Rel 12 and Rel 13. It shows you how to create and edit service requests using Service Request Management.
Просмотров: 3234 Oracle Applications Cloud Tutorials
Service Request Management Portal Software | KineticRequest
 
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Kinetic Request makes it easier and more efficient for employees to request and receive the things they need to do their jobs by replacing disparate departmental systems with a single web-based request management portal for use across the enterprise. To do their jobs, employees need things--lots of things. Things like getting a printed fixed, a new office chair, or reserving a conference room. And more complex things like coordinating resources for a project, or onboarding a new employee. These things come from different departments--IT, HR, facilities, accounting--each of which often have their own systems and processes for requesting things.This lack of consistency leads to wasted time and frustration for employees. Kinetic Request changes all that. It enables enterprises to build a single request management portal that can be used across the entire organization. Each department can create its own service items--the "things" it provides to employees--with minimal technical assistance. Back-end fulfillment tasks are automated, which reduces costs, accelerates service delivery, and enables employees to check on the status of their requests at any time (similar to package tracking on Amazon.com). There is no need to modify core application code or impact any other department's systems. Implementations can start small, with just a few service items, and be expanded over time. Kinetic Request is great for IT because it's a single portal management tool to use and manage across the enterprise, and it leverages existing software investments. It's great for employees because it gives them one intuitive web-based, mobile-friendly portal for ordering and checking on the status of any type of service request, anytime, from any device. It's great for the business because it reduces service delivery costs, helps assure first-time fulfillment, and speeds service delivery. And it's great for individual departments because it's one, easy-to-use tool that enables them to present service items in consistent interface, while integrating with their familiar departmental applications.
Просмотров: 720 KineticData
Project management in ServiceDesk Plus
 
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ServiceDesk Plus (http://servicedeskplus.com) is a game-changing IT help desk software used by more than 100,000 service desks across 185 countries. This video is one of a series of tutorials to help you get the most out of ServiceDesk Plus.    IT help desks handle multiple IT projects, every day. Strategic planning and execution of these projects is crucial, as even minor mishaps can have major impacts on the IT. The built-in project management module in ServiceDesk Plus lets IT admins plan, execute, track, and control their IT projects.    Learn more about IT project management in ServiceDesk Plus here - https://www.manageengine.com/products/service-desk/it-project-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes   In this video, we will take you through, Creating new project - 01:59 Adding member to project - 02:46 Project roles - 04:20 work logs & time sheet - 05:28 Gantt view - 06:00 Project overview map - 06:44 Associating projects to a change - 07:15 Project templates - 08:50 Project roles - 09:27 Project types & project status - 09:50 Importing MS projects - 10:06 For updates, follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Просмотров: 3856 ManageEngine
2. Complete ITIL service life cycle stages| Process roles tools | ITIL overview in 10 min
 
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This video explains about the ITIL complete service life cycle stages or core publications along with the process, roles and tools used in each stage of the life cycle in this video which helps to align IT with business. As per ITIL v3 there are 5 stages or core publications in I T service life cycle. First stage of ITIL is, Service Strategy which deals with the strategic analysis, planning, positioning, and implementation relating to IT service models, strategies, and objectives. It provides guidance on leveraging IT service management capabilities to effectively deliver value to customers and illustrate value for service providers. Second stage of ITIL is, Service Design Service Design translates strategic plans and objectives and creates the designs and specifications for execution through service transition and operations. Third stage of ITIL is, Service Transition It provides guidance on the service design and implementation, ensuring that the service delivers the intended strategy and can be operated and maintained effectively. Fourth stage of ITIL is, Service Operation which provides guidance on managing a service through its day to day production life. It also provides guidance on supporting operations by means of new models and architectures such as shared services, utility computing, web services, and mobile commerce. Fifth stage of ITIL is, Continual Service Improvement It provides guidance on measuring service performance through the service life cycle, suggesting improvements in service quality, operational efficiency and business continuity. Now we will see the processes, people and the tools in each of the ITIL service life cycle core publications in detail. Four processes in service strategy. First one is Service Catalog Management, which ensures that a Service Catalogue is produced and maintained, containing accurate information on all operational services and those being prepared to be run operationally. second process is Service Level Management, which helps to To negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Service Level Management is also responsible for ensuring that all Operational Level Agreements and Underpinning Contracts are appropriate, and to monitor and report on service levels. Capacity Management ensures that the capacity of IT services and the IT infrastructure is able to deliver the agreed service level targets in a cost effective and timely manner. Availability Management is responsible for ensuring that all IT infrastructure, processes, tools, roles are appropriate for the agreed availability targets. IT Service Continuity Management manages risks that could seriously impact IT services. ITSCM ensures that the IT service provider can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Information Security Management ensures the confidentiality, integrity and availability of an organization's information, data and IT services. next process is Supplier Management, which ensures that all contracts with suppliers support the needs of the business, and that all suppliers meet their contractual commitments. The last process of service design is Design Coordination, which coordinates all service design activities, processes and resources. process plans and coordinates the resources to deploy a major Release within the predicted cost, time and quality estimates. This can be assumed as equivalent to project management. Change management assists to gather, analyse, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. Here the roles in service transition. makes sure Configuration items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. Incident Management manages the life cycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible. Problem Management manages the life cycle of all Problems. The primary objectives of Problem Management are to prevent Incidents from happening, and to minimize the impact of incidents that cannot be prevented. Request Fulfilment fulfils the Service Requests like password reset. Access Management ensures to grant authorized users the right to use a service, while preventing access to unauthorized users. Apart from these processes, service operation also has the following functions. Continual service improvement uses methods of quality control to learn from past success and failures.
Просмотров: 18334 Kavin Kumar
How to Create a Service Request Application with Approval Workflows (Part 2 of 5)
 
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https://www.caspio.com | In part two of this video course, we will show you how to properly set up all of your database tables, and how to create relationships between the tables using primary and foreign keys. Learn how to create a database web application without coding. Caspio empowers anyone to quickly create online databases, web applications, and web forms, all without writing a single line of code! Using intuitive app-building wizards, now you can simply "point-and-click" your way to creating powerful online database apps that deploy seamlessly to your own website, intranet, CMS or blog.
Просмотров: 431 CaspioInc
Creating a Service Request
 
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Information in how to access the Physical Facilities Work Request System
Просмотров: 663 krausrmst
Change Request form and workflow with WorkflowFirst
 
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In this video we try out the sample Change Request form for product management workflow. We also add a tab and dropdown link, and show an example of customizing assignments with script. For more info, visit http://workflowfirst.com.
Просмотров: 222 WorkflowFirst
Manage It:  A Plan Management Agency
 
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This video explains the role of a plan management agency under the NDIS, and what participants can expect when engaging a plan management agency to assist with the management of their funding. It goes through practical examples, and also shows how Manage It has built its service model for plan management as a capacity building exercise. Manage It's services also includes the Self Manager tool, which can assist people in self managed arrangements. More information about Self Manager is available on www.selfmanager.com.au
Просмотров: 571 Manage It
Project requests
 
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This video shows account administrators how they can customize the project request form, and how to manage the intake of project requests by approving or rejecting projects.
Просмотров: 720 Planview
Lesson 7 part 2 materials submittals, approvals, procurement and delivery to the site
 
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Lesson 7 part 2 Add shop drawings submittals and approvals to the time schedule files link: https://planningengineer.net/courses/online-primavera-course-for-engineers-construction-managers/ In this lesson you will learn how to Add shop drawings and Materials to the time schedule, create Shop drawing and Procurement tracking logs and link engineering works to the related activities in the schedule. Did you like this Video? Join us in Planning Engineer Website where we have specialized training courses for planning and scheduling. courses link: http://bit.ly/2yVJ3z2
Просмотров: 13834 Planning Engineer
How to deal with Change Requests?
 
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CHANGE MANAGEMENT https://goo.gl/zBoQhx INTEGRATION MANAGEMENT https://goo.gl/9ykFwq INTEGRATION MANAGEMENT: FAQs https://goo.gl/WEzZis VLOGS - LOUNGING AROUND https://goo.gl/3p7bbe SHOP FOR PMP AT AMAZON INDIA http://amzn.to/2xjhXlS PMP STUDY PLAN http://pmclounge.com/pmp-study-plan/ PMP PREPARATION RESOURCES http://pmclounge.com/pmp-preparation-resources/ CONNECT Website - http://pmclounge.com/ Facebook - https://www.facebook.com/pmclounge Twitter - https://twitter.com/pmclounge #PMP #ProjectManagement #PMCLounge
Просмотров: 153 PMC Lounge
Change Management Plan
 
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-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Просмотров: 1168 Hariadi Purnomo
Contract Management 101 - Purchasing and Project Procurement, fixed-price, cost based, and T&M
 
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Purchasing and Project contract management and the 3 main contract types: fixed price, time and materials, and cost based contracts. This is an important knowledge in Project Procurement, Supply Chain, and Purchasing Management. In this video, you learn: Why and when do companies need contracts in purchasing management? What are the main contract types used by companies? What are the ADVANTAGES and risks of each contract type? Would you like to understand contract management in corporations? If yes, keep watching. Fixed price is a contract in which the price of the product or service is fixed during the contract duration. In these contracts, buyer and seller should know very well the specifications and, therefore, the costs can be estimated with accuracy. In a cost-based contract, the buyer agrees to reimburse the supplier for the expenses incurred plus a dollar amount of profit, usually a percentage of the contract’s full price. To protect against cost overruns, some companies define the maximum cost reimbursement the supplier cannot exceed. In Time & Materials (T&M) contract, cost unit rates are predetermined, but the man-hours and material quantity u can vary. Therefore, the total cost is not fixed while unit cost are fixed. It is a kind of hybrid contract. It has a fixed unit cost as the fixed price contracts, but the amount of material used and worked hours o may vary and will be paid accordingly. You can send your questions in the comment area, I will be pleased to answer them. Thanks for watching, don’t forget to subscribe Americo e-Learning Americo e-Learning provides practical training in business analysis for professionals that work within short due dates and under pressure. Hands-on learning experience in which students have the opportunity of developing skills such as problem-solving, critical thinking, quantitative analysis in practical business applications. MY SOCIAL MEDIA AND CONTACT MEDIA YOUTUBE CHANNEL: www.youtube.com/c/americoelearning E-MAIL: americoelearning@gmail.com WEBSITE: www.americoelearning.com TWITTER WEBSITE: https://twitter.com/AmericoBC LINKEDIN: https://ca.linkedin.com/in/americobc MY HOME STUDIO EQUIPMENT (AFFILIATE LINKS) Blue Microphones Snowball USB Microphone: http://amzn.to/2pk3aEp Neewer Wind Pop Filter: http://amzn.to/2q5LHN1 Neewer Microphone Suspension Arm: http://amzn.to/2q2MeRo Audio-Technica ATR-3350 Lavalier Microphone http://amzn.to/2qZTZp4 Logitech Webcam HD Pro C920: http://amzn.to/2qTlOTz Canon VIXIA HF R72 Camcorder: http://amzn.to/2q5VUZP Philips SHL3000BK Headband Headphones: http://amzn.to/2q5WHdo Disclaimer: Some of these links go to one of my websites and some are affiliate links where I can earn a small commission if you make a purchase at no additional cost to you. These funds will be applied in the production of more online lessons. Topics covered in this video: rfp basics, request for proposal 101, request for proposal outline, request for proposal template, request for proposal sections, request for proposal training, rfp for beginners, rfp purchasing management, rfp procurement management, purchasing process rfp, vendor selection rfp, supplier selection rfp, purchasing proposal, rfp purchasing management MISSION STATEMENT My mission is to provide practical courses in business analysis for effective professionals. The objective is to keep the focus on the essential needs of professionals that work within short due dates and under pressure. We provide a hands-on learning process. During the courses, my students have the opportunity of developing skills such as problem-solving, critical thinking, and quali-quantitative analysis in practical business applications. My sessions started with the basics, then practice, implementation in a supporting software, and at the end, recommendations for a professional presentation. We cover the complete cycle, from the analysis to the business presentation. My background includes D.Sc. in Industrial Engineering, and MBA, and 20+ years of hands-on experience in service and manufacturing industry. My teaching differentials represent a combined approach with a deep understanding of Business Management models, real case assessments, and personal testimony from my multifaceted experience. My extensive hands-on business experience (20+ years) along with proper teaching methods has been contributing to my students’ success since my first teaching assignment 15 years ago.
Просмотров: 7768 Americo e-Learning
Excel spreadsheet for tracking tasks (shared workbook)
 
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This video provides instructions on use of a spreadsheet, available for download at http://www.legaltree.ca/node/1932. The spreadsheet is designed to allow delegation of task, for example by lawyers to a legal assistant. It allows creation of tasks which are put on a task list and reordering of tasks according to priority. Assistants then move the tasks to a "completed tasks" section of the spreadsheet as the tasks are completed. The spreadsheet should be saved as a shared workbook so it can be simultaneously accessed by many users on a network e.g. lawyers adding tasks and assistants completing them. See http://www.legaltree.ca/node/1932 for more info. See further video explaining new features of updated spreadsheet: https://youtu.be/_CPw4dUH3K0 https://youtu.be/_CPw4dUH3K0 Another spreadsheet by the same author = Double entry accounting spreadsheet (ledgers, income statement and balance sheet): https://www.youtube.com/watch?v=6Gl7lj9LFN8
Просмотров: 204179 Michael Dew
Work Order Request
 
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How to create a work order
Просмотров: 429 rsawyer3
Project Proposal Writing: How To Write A Winning Project Proposal
 
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Project proposal writing. Learn how to write a project proposal that gets your project funded. Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Struggling to write a proposal that "sells" your project? Can't work out why your brilliantly written and formatted proposals fail to engage the decision-makers that count? Watch as ProjectManager.com Director Devin Deen shares his winning project proposal writing tips with you in this short but compelling project management video on "how to write winning project proposals." Click the link below to claim your free 30-day trial of ProjectManager.com https://www.projectmanager.com/?utm_source=youtube.com&utm_medium=social&utm_campaign=ProjectProposalWritingHowToWriteAWinningProjectProposal Subscribe to our YouTube Channel here: https://www.youtube.com/user/projectmanagervideos New to project management? Watch Project Management For Beginners right here: https://www.youtube.com/watch?v=RT66tw1cKCA
Просмотров: 828184 Project Management Videos
Planning a Successful Enterprise Service Management Project
 
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Webinar Series Part 2: Planning an Enterprise Service Management Project. Presented by ITSM expert practitioners Brian Broadhurst from TeamUltra and Steve Morgan from Syniad IT share 50+ years of experience in how to plan for a successful Enterprise Service Management project . Visit http://bit.ly/TUwebinar to register for other webinars in the series.
Просмотров: 129 TeamUltraTV
Service catalog management with ServiceDesk Plus
 
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ServiceDesk Plus is a game-changing IT help desk software which is used by more than 100,000 service desks across 185 countries. This video series will help you get the most out of ServiceDesk Plus. In this video, you will learn about, Service categories - 1:50 Service request templates - 3:30 User groups - 7:33 Service request workflow - 8:03 SLAs - 10:18 Tasks & task dependencies - 11:15 Field & form rules - 14:05 Request custom menu - 16:50 To know more visit our website: https://www.manageengine.com/products/service-desk/
Просмотров: 7823 ManageEngine
Release / Project Management (Arabic Webinar)
 
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The purpose of this webinar is to explain how all efforts done during service planning are actually moved into the live environment to be ready for operation. We will discuss how releases are prepared and packaged and then deployed, and what project management practices may help in managing these activities. The discussion is mainly targeted to IT service provider organizations and how they can implement these practices. The presentation will be in Arabic and English, with the speaker commentary in Arabic. Agenda: - Release and Deployment Management Process - Definition of a release, release unit, release package, and release identification - Definition of release policy and release deployment - Release and Deployment Phases - Project management practices for delivering changes About the Speaker - Rania Al-Maghraby, OPM3, PMP, ITIL, MSc * Is the Founder, President, and GM, EAITSM / itSMF Egypt * Owner & General Manager, OneWayForward Inc., Webinar Time: 11:00 AM UAE, Oman | 10:00 AM Saudi Arabia, Kuwait, Bahrain, Qatar | 9:00 AM Egypt Note: Free Webinar
Просмотров: 1464 ManageEngine
Change and Configuration Management Plan Template - Project Management
 
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Learn how to develop Change and Configuration Management Plan. Changes must be vetted and managed to ensure that they are within the project scope and are communicated to all stakeholders. This document identifies the project components that are governed by the change control process, and the documentation of change process. See how the Guide-through process can help you get your IT project done: https://www.visual-paradigm.com/features/project-management-lifecycle-guide-through/ Project Management Lifecycle - Overview of The Five Phases: - Identification: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-identification.jsp - Initiation: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-initiation.jsp - Planning: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-planning.jsp - Execution & Control: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-execution_n_control.jsp - Closeout: https://www.visual-paradigm.com/tour/project-management/it-project-management-lifecycle-closeout.jsp Try it FREE: https://www.visual-paradigm.com/download/
Просмотров: 720 VisualParadigm
INFORMATION SECURITY MANAGEMENT - Learn and Gain | Confidentiality Integrity Availability
 
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Basic high level overview on ITIL Information Security Management.
Просмотров: 20157 Purushothaman D
The Convergence of the Service Desk and the Project Management Office
 
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The long standing boundaries between the Project Management Office and the Service Desk are breaking down. This presentation covers: 1. The three top use cases across which project management and service organizations are challenged to collaborate. 2. The three different ways IT organizations attempt to reconcile IT project portfolios with IT service portfolios. 3. A new conceptual model, "demand/supply/execute," to replace the outmoded "plan/build/run" approach to IT management. The critical importance of time and resource management How ManageEngine is now supporting the entire IT pipeline with its innovative Project Management module. About the Speaker: Charles Betz is the Research Director in EMA. He has eighteen years of IT experience spanning IT support, network administration, IT consulting, technical architecture, software engineering, data management, application management, enterprise architecture, and IT portfolio management. He is author of Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children). Charlie is one of the first IT industry analyst bloggers, founding the influential www.erp4it.com weblog in the fall of 2003, and has often been called on by vendors and venture capitalists to share his views on new products and industry directions.
Просмотров: 1546 ManageEngine
ITSM Change Management Best Practices
 
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ITSM Change Management Best Practices presentation video by Troy DuMoulin, VP of Pink Elephant at ITSM Meetup, NYC. Checkout for the features: https://www.manageengine.com/products/service-desk/itil-change-management.html?utm_source=YT&utm_medium=referral&utm_campaign=YouTubeSEOdes You can also read 11 #itil #release_management best practices:https://goo.gl/EXjDZt
Просмотров: 31814 ManageEngine
Change request – Process presentation
 
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This video is a second part of change request process video guides presenting the process where users can easily request changes to company IT systems and track their status in one place. The video guide is divided into 5 parts: Part I – Installation and configuration Part II – Workflow demonstration Part III – Modification scenario 1; integrating with MS Outlook Add-In Part IV – Modification scenario 2; introducing ‘Show Workflow Charts’ Web Part Part V – Modification scenario 3; tuning the existing ‘Show Workflow Elements’ Web Part Watch the change request process presentation.
Просмотров: 1409 webconbps
Project Managers: Make Change Control Part of YOUR Formula for Success
 
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As a new project manager it was glaringly obvious to me that my success was largely dependent upon customer satisfaction. I knew that I needed strong collaborative relationships with my customers. I needed them to respect me and trust me to get the job done. I needed them to help keep the project priority high and to provide financial support and subject matter expertise. I loved giving them good news and I hated giving them bad news. For some reason I came up with this equation: Announcing new requirements (or any change in direction) as a scope change = Bad news And this is when I learned, my wonderful customers with whom I had amazing rapport and respect had no clue why the project was late or why it cost more money. Why, it was as if all of those conversations and agreements about adding five more days to development for more in-depth error messages had never occurred. How could this be? Sure my customer was happy; the end result was exactly what they intended all along. No changes occurred; everything was in-scope from day one. This was simply another case of Information Technology taking too long. And I had learned a new equation: Skipping change management = Undocumented overages plus poor customer perception I moved on, determined to be a better project manager and to continue to enjoy a great working relationship with my customer. You can bet that on my next project there was change management. I documented it in the project plan and I reviewed it with the entire team. And when the first change surfaced, I helped my customer by filling out the change request for them! Talk about customer service, this made it easy. Now all my customer had to do was review and approve the form and off we went. As you may have guessed, this did not make it easy. Now the perception was this was a form that had to be filled out by Information Technology for Information Technology in order to keep the project moving. I was still missing customer buy-in. And so I learned: Change management without customer participation = Documented overages plus poor customer perception I did not give up on change management; instead I learned that I needed my customer to be my partner in the change management process. They needed to understand and support the process. They needed to see the value of tracking changes and I needed to understand that expecting their support and participation was good customer service. Some of the lessons I learned along the way: • Assume a change management process as part of your project. • If your current environment does not have a process, introduce a process. Invite input to the process and allow others to change and grow the process. This way you will ALL own it. • Do not over engineer your change management process. Set up rules and standards that will allow for rapid processing of change requests. Set up rules and guidelines that are appropriate to the size of the effort at hand. • Never act apologetic for expecting customers, project sponsors or team members to issue change requests. • Documented changes support better estimating for future projects. • Documented changes help customers to better understand the true scope of their request and the true nature of their requirements. With no change management in place, there is no accurate accounting of project scope, schedule and budget. This is a disservice to all. And this means: Skipping change management = Poor customer service
Просмотров: 2715 thepmStudent
Enterprise Service Management (ESM) comes to ServiceDesk Plus
 
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Start providing IT-quality support to all your departments, in under 60 seconds, with our new rapid-start Enterprise Service Management (ESM). To know more visit https://goo.gl/Zd5413 We're pleased to announce that ServiceDesk Plus is now an Enterprise Service Desk that lets you extend support to all IT and non-IT departments in your organization. With this new feature, it takes you less than 60 seconds to set up service desk instances for your departments. You can leverage best practice workflows and processes, and make use of templates, reports, customizations, automations and much more to centralize and streamline all your support operations across all departments. Not just that, your end users can also use the new Enterprise Service Desk to easily raise tickets and requests with all of your departments and not just IT. This gives them a simple and efficient way of getting their queries resolved while also ensuring that all your support activities are centralized. Visit to know more about enterprise service management capabilities in ServiceDesk Plus  https://www.youtube.com/watch?v=JgCYrvao9wo Follow us on social Twitter: https://twitter.com/ME_ITSM Facebook: http://www.facebook.com/servicedeskplus/ LinkedIn: https://www.linkedin.com/company-beta/2881115/ Google Plus: https://plus.google.com/+Servicedeskplus1
Просмотров: 1316 ManageEngine
Agile project management with Visual Studio Team Services | B103
 
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Aaron and Sondra show you how to transform the way you work with Visual Studio Team Services (VSTS). Whether you're a Kanban team hyper focused on WIP and cycle time, or a Scrum team trying to nail every sprint, VSTS has the tools you need to keep your teams moving fast and aligned on what's important. Get started with VSTS: http://www.visualstudio.com/vsts
Просмотров: 27455 Microsoft Visual Studio
IT Asset and Configuration Management
 
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What has the problem with IT asset and configuration management historically been? If you take an honest, unbiased look at IT and how it normally responds to service requests, you’ll see the problem is that IT typically responds with an IT-out rather than a customer-in approach. With companies like Amazon and Airbnb having literally changed the landscape for what customers expect their experiences to be like, it’s vital for IT to change its mindset and adopt a customer-centric approach to its work to remain relevant. One way IT can do this is by adjusting its service asset and configuration management practices. Past Failures In many cases, asset management has failed to deliver value for a variety of reasons. These reasons include things such as difficulty in getting data, data confusion and a lack of a clear purpose. Configuration management hasn’t fared much better when it comes to delivering value. The absence of best practices and the tendency to get lost in the details are just a few reasons configuration management has typically fallen short. Configuration data itself often fails to deliver meaningful value. Why? Poor and contradictory data sources and using a “big bang” approach instead of an iterative one are just two reasons responsible for configuration data’s failure. The Next Step Luckily, Evergreen Systems can enable your organization to break the shackles of past failures and adopt a customer-centric approach to asset configuration management. Watch this video to learn what the five keys to simplified asset and configuration management are and how you can apply them to your current practices. For more information, contact Evergreen Systems today: http://www.evergreensys.com/contact-us
Просмотров: 2863 Evergreen Systems
Change Management  | Setting up change templates
 
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TOPdesk’s Change Management module is the ideal tool to process all planned big or small changes within your organization. Whether the change is simple or extensive, everyone involved is notified of their tasks when necessary. In this video, we are going to show you how you can easily register your processes in a change template.
Просмотров: 3915 TOPdesk
On-Demand Webinar: Mastering Indirect Spend: 5 Keys to Success
 
58:19
There are some fundamental characteristics and differences between direct and indirect expenditures. Procurement professionals involved in direct materials typically exercise some control and ownership with responsibility, authority and accountability over these categories. But the indirect buyer is responsible and accountable only for the expenditure where the final authority remains within the purview of budget holder/stakeholder. While these roles are poles apart, it is indispensable for the indirect procurement professional to improvise the process, engagement and the impact on total spend. This webinar is designed for the indirect sourcing manager, providing key insights into building a governance strategy, stakeholder engagement plan, team process, project management and metrics for success. Attend this upcoming webinar featuring Bill Michels, CEO, Aripart Consulting and learn more about the benefits of: - Effectively increasing spend under management resulting in curbing maverick spend - Efficacious communication that can result in improved productivity and efficiency amongst employees - Ensuring higher compliance, increased productivity and improved bottom line savings - 5 most important keys to successful indirect category management Get access to the archived webinar here - http://zyc.us/2iZR5Ro Zycus is a leading global provider of procurement solution suites across the Source-to-Pay cycle. Our product portfolio includes applications for strategic procurement, such as Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, and Request Management as well as operational procurement applications like eProcurement and eInvoicing. Know more about spend analysis - http://zyc.us/2ko5Bio Learn more about our strategic sourcing suite - http://zyc.us/2jPVZzF Get the latest in procurement best practices and research from a wide variety of eBooks, reports, white-papers, webinars, newsletters and videos - http://zyc.us/2jU2BKf Follow us on - LinkedIn: https://www.linkedin.com/company/zycus Twitter: https://twitter.com/Zycus Facebook: https://www.facebook.com/OfficialZycusInc
Просмотров: 2700 Zycus Inc.
Ask the Expert: Financial Management 101- Service Cost modeling in ServiceNow
 
38:34
Mature Service Management means tracking the cost, risk, quality and demand for services. The ITFM Module ( Financial Management) that was recently added to ServiceNow gives companies the ability to model and calculate Service Costs directly in ServiceNow. In this session we will share how to do the basic configuration, bucketing, allocation of costs to report your service costs with the out of the box reports. Post your questions on the Community https://community.servicenow.com/thread/221496
Просмотров: 4081 ServiceNow Community
Event Management | Overview
 
08:15
Overview of the ServiceNow Event Management and Operational Intelligence applications. Applies to the Kingston release of ServiceNow. May apply to future releases as well. Role required: evt_mgmt_admin, evt_mgmt_operator, or evt_mgmt_user For best video quality, increase your player resolution to 1080p. This video covers: 1:03 Event Management process 2:29 Alert displays 3:58 Operational Intelligence process 5:25 Operational Intelligence displays For more information, see: ServiceNow product documentation: Event Management: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/c_EM.html Operational Intelligence: https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/event-management/concept/operational-metrics.html ServiceNow Education Services: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/welcome ServiceNow TechBytes Podcast: https://community.servicenow.com/community/experts-corner/techbytes-podcasts For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us serve you better! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 7550 NOWsupport
Application Support Manager for Unilever's Enterprise Solutions
 
02:43
As part of Unilever's Enterprise and Technology Solutions, the Application management team plays a key role in running our systems on a day to day basis. The Support teams are responsible for critical operations of our applications that include areas like Incident, Service request and Problem Management. This is the heart of our global operations, where Unilever managers and tier-1 supplier work together as one team to deliver a resilient application landscape that our business runs on. On an average day, a Unilever Application support Manager should expect to: a. Use their functional expertise in resolving IT issues that impact Unilever Business Operations b. Engage with Suppliers to ensure delivery of services. c. Drive various initiatives in the Application Support areas to either reduce costs or improve application availability. Application Management supports various technology platforms like SAP and Oracle, along with bespoke applications. Application Support Manager should bring technical and functional expertise to the table, which will help guide the support teams towards issue resolution. Apart from education background and relevant experience, this role requires an understanding of ITIL processes, techno-functional background in the application being supported; this will help priorities operations and direct focus to issues with deeper business impact and partnering with Tier1 Suppliers to deliver support capabilities. A typical goal plan of an Application Support Manager comprises of 3 general areas, to improve and ensure business process availability, reduce operational costs and lead resolution of key issues from the front. All the above need to be delivered keeping Unilever values in mind. About Unilever's Enterprise & Technology Solutions India Centre The Enterprise & Technology Solutions Centre (ETSC) located at Bangalore was launched in May 2012. Our unique hub employs over 3000 Unilever employees and partners and is the largest integrated technology and services hub with state-of-the-art facilities. Our Centre has co-led a number of big transformational programs and has developed important capabilities that run critical operations resulting in a significant value delivery to the Unilever business. As well as being a cost-competitive model offering Unilever faster, effective and better quality solutions and support, Unilever offices around the world also use our centre to pilot innovations. We draw on Hindustan Unilever's rich heritage and strengths and inspire our people to drive business growth.
Просмотров: 5989 Hindustan Unilever
On-Demand Webinar: Planning Your Procure-to-pay Automation Project for Success
 
58:24
Planning Your Procure-to-pay Automation Project for Success Key Areas of Discussion: Best practice insights to design your procure-to-pay transformation project for success Expected outcomes from procure-to-pay transformation Key performance metrics to measure for the business case Get access to the archived webinar here - To learn more on procure-tp-pay, visit - http://zyc.us/2jQqtBR Know more about our procurement solutions - http://zyc.us/2iI9X5N Zycus is a leading global provider of procurement solution suites across the Source-to-Pay cycle. Our product portfolio includes applications for strategic procurement, such as Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, and Request Management as well as operational procurement applications like eProcurement and eInvoicing. Get the latest in procurement best practices and research from a wide variety of eBooks, reports, white-papers, webinars, newsletters and videos - http://zyc.us/2jU2BKf Follow us on - LinkedIn: https://www.linkedin.com/company/zycus Twitter: https://twitter.com/Zycus Facebook: https://www.facebook.com/OfficialZycusInc
Просмотров: 405 Zycus Inc.
Manage and store your code in Azure Repos
 
05:52
If you are writing code, then you need a place to store and manage that code with a reliable version control system like Git. Azure Repos provides a best in class Git solution. With Azure Repos you get free private and public repos, social code reviews, and more. In this video we will walk you on how to get started with Git in Azure Repos and how your team can use pull requests to work together to collaborate on code. Speaker: Edward Thomson - Getting Started: https://azure.microsoft.com/services/devops/repos/ - Documentation: https://docs.microsoft.com/azure/devops/repos/index
Просмотров: 2769 Microsoft Visual Studio
On-Demand Webinar: Mastering Indirect Spend: 5 Keys to Success
 
58:19
There are some fundamental characteristics and differences between direct and indirect expenditures. Procurement professionals involved in direct materials typically exercise some control and ownership with responsibility, authority and accountability over these categories. But the indirect buyer is responsible and accountable only for the expenditure where the final authority remains within the purview of budget holder/stakeholder. While these roles are poles apart, it is indispensable for the indirect procurement professional to improvise the process, engagement and the impact on total spend. This webinar is designed for the indirect sourcing manager, providing key insights into building a governance strategy, stakeholder engagement plan, team process, project management and metrics for success. Attend this upcoming webinar featuring Bill Michels, CEO, Aripart Consulting and learn more about the benefits of: - Effectively increasing spend under management resulting in curbing maverick spend - Efficacious communication that can result in improved productivity and efficiency amongst employees - Ensuring higher compliance, increased productivity and improved bottom line savings - 5 most important keys to successful indirect category management Get access to the archived webinar here - http://zyc.us/2iZR5Ro Zycus is a leading global provider of procurement solution suites across the Source-to-Pay cycle. Our product portfolio includes applications for strategic procurement, such as Spend Analysis, eSourcing, Contract Management, Supplier Management, Financial Savings Management, Project Management, and Request Management as well as operational procurement applications like eProcurement and eInvoicing. Know more about spend analysis - http://zyc.us/2ko5Bio Learn more about our strategic sourcing suite - http://zyc.us/2jPVZzF Get the latest in procurement best practices and research from a wide variety of eBooks, reports, white-papers, webinars, newsletters and videos - http://zyc.us/2jU2BKf Follow us on - LinkedIn: https://www.linkedin.com/company/zycus Twitter: https://twitter.com/Zycus Facebook: https://www.facebook.com/OfficialZycusInc
Просмотров: 80 Zycus Inc.
How to Become a Project Manager - The Secret
 
03:20
How to Become a Project Manager http://clika.pe/l/2832/46521/?=howtobecomeaprojectmanager Are you thinking of becoming a Project Manager? Have you been wondering how to become a Project Manager? What's involved? What will it take? Can you do it? I have been a Project Manager for over 15 years and will tell you exactly how to do it... Check out "How to Become a Project Manager" and then click here: http://clika.pe/l/2832/46521/?=howtobecomeaprojectmanager Blessings to you, ~Andie http://youtu.be/rYMj968rr2A (how to become a project manager) (project manager) (what is a project manager) (what does a project manager do) (project management) What is a Project Manager and How Do I Become One ... www.corpedgroup.com › Resources › Pm Perhaps you would like to make a career out of project management — but what is project management and what do project managers do? Read more to find ... Do You Have What It Takes to be a Project Manager? www.amanet.org › Training › Articles & White Papers May 21, 2014 - A short Q&A from 101 Project Management Problems and How to Solve Them to help determine if you have what it takes to be a project ... How to Become a Project Manager - Project Smart www.projectsmart.co.uk/how-to-become-a-project-manager.php Whatever the specialist area of your organisation, it is important to understand the difference here:• Specialists use their skills and experience to create specialist products (deliverables). ... • Project managers on the other hand, need general management skills, along with a knack for problem solving. Dream Job: Project Manager - Salary.com www.salary.com/dream-job-project-manager/ Project managers are key employees in every industry and all types of companies, all over the world. Project Management itself is rapidly becoming one of the ... How Do I Become a Project Manager? www.topmanagementdegrees.com/how-do-i-become-a-project-manager/ ... ideas and organize projects to make those ideas come to life? Then a becoming project manager may be the right career path for you. Discover what type […] How to Become an IT Project Manager: Step-by-Step Career ... education-portal.com/.../How_to_Become_an_IT_Project_Manager_Step... Research the requirements to become an IT project manager. Learn about the job description and duties and read the step-by-step process to start a career as ... Want to Earn Six Figures? Become a Project Manager www.pmi.org › ... › Press Releases Project Management Institute “These numbers are great news for project managers who are looking to expand their careers with new skills, individuals who may be interested in a career ... What are the Education Requirements for Becoming a Project learn.org/.../What_are_the_Education_Requirements_for_Becoming_a_... If you're interested in planning complex projects and leading teams, you might consider a career in project management. To become a project manager, you can ... Project manager Job Information | National Careers Service https://nationalcareersservice.direct.gov.uk/advice/.../ProjectManager.asp... As a project manager, it would be your job to plan and manage all kinds of business projects, and make sure they are completed on time, to specification and ... How to become a Project Manager - reed.co.uk www.reed.co.uk/career-advice/.../how-to-become-a-project-manage... Reed Whether you want to become a Project Manager, or you're looking to develop your career, read our Project Manager Career Guide to find out the facts. Why this ad? Become a Project Manager‎ Adwww.comparetopschools.com/‎ Request Free Info From Schools With Project Management Degree Programs. Compare Up to 4 Schools · Free Info - No Obligation · 1,000+ Degree Programs EntrepreneurshipMarketingSupply Chain Management
Просмотров: 13332 Project Management 101
Creating Change Requests in ServiceNow
 
08:12
Просмотров: 6592 WCM ITS
Comindware Project Priority-based Planning
 
02:11
In this Video Tutorial you will learn how to schedule projects just by assigning tasks and defining priorities through a simple drag-and-drop interface. learn more http://www.comindware.com/project/project-planning/
Просмотров: 144 Comindware Inc.
Virtual Project Management On-Demand for Technology Rollouts
 
01:40
Any multi-site technology rollout without a qualified, experienced and dedicated project manager is a project in peril. Studies show that the majority of IT projects fail to meet their expected schedules, budgets and deliverables…and often with unfortunate consequences. Visit Our Webpage to Learn More & Request Our Whitepaper, The Ugly Truth About IT Rollout Failure & Project Management: http://www.concerttech.com/Project-Management-Rapid-Deployment-Team.htm Whatever leaves you in need of project management services, Concert Technologies Virtual Project Manager On-Demand program is the smart solution: - Sudden work influx - Employee termination - Employee resignation - Recruiting process - Family medical leave - Overworked managers - Inexperienced managers Bypass the unneeded delays, expenses and uncertainty of staffing project managers for your technology deployments. Studies show a mere 1 in 5 new hires can truly be classified as successes. Visit our webpage and request our whitepaper for details: http://www.concerttech.com/Project-Management-Rapid-Deployment-Team.htm Every Concert Technologies Virtual Project Manager is a Registered Telecommunications Project Manager (RTPM), versed in our Maestro Technology Rollout System and manages multi-site technology infrastructure deployments every day of the week. Always have a contingency plan in place with Concert Technologies Virtual Project Manager On-Demand. Give us a call today: (866) 790-5400 Geographical coverage area: nationwide, national, global, worldwide, multi-site sites, multiple locations, network enterprise... Service: project management, installation, Voip for Business, moves/adds/changes (MAC), maintenance, accelerated deployments, rollouts, riser management... Technology Type: all types such as CPE, VoIP, Wi-Fi, DAS, Security, Digital Signage, Metro Ethernet Site Readiness, Telecom Circuits, POS, Telepresence, Cabling and other technologies This Episode Terms: Virtual Project Manager, Project Management Services, Virtual Manager, Technology Project Management For more videos from Concert Technologies, visit http://www.youtube.com/channel/UCXO0JoiA7vKb3FQrsHYJB4w Episode Title: Virtual Project Management On-Demand for Technology Rollouts
Просмотров: 36809 Concert Technologies
Chapter 8-4-2 Business Processes With SAP Business ByDesign FIN Project Invoice Request
 
01:52
3rd edition of the comprehensive video training for SAP’s integrated cloud suite. The video training provides a broad understanding about SAP's Business ByDesign solution. Starting with the SAP's motivation to become a cloud player and an introduction to cloud computing the video training then guides the user through various key capabilities of Business ByDesign including a complete end-to-end process.
Просмотров: 1132 SAP Small Business
ServiceNow Express Change Management | Creating A Change
 
04:51
For best video quality, increase your player resolution to 1080p. Introduces the ServiceNow Express features for creating change requests. Applies to the Istanbul release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blog/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
Просмотров: 3084 NOWsupport
Build a CI/CD pipeline from Visual Studio Team Services
 
18:01
In this video Donovan Brown shows you how to use Team Services to build a complete CI/CD pipeline and deploy to Docker
Просмотров: 41132 Microsoft Visual Studio
Lesson 2: Automating the Firewall Change Control Process
 
08:23
Firewall Management 201: Lesson 2 In this lesson, Professor Wool examines the challenges of managing firewall change requests and provides tips on how to automate the entire workflow. Learn more about AlgoSec at http://www.algosec.com and read Professor Wool's blog posts at http://blog.algosec.com
Просмотров: 4899 AlgoSec
The Fastest Way to find Event Services, Products, and Venues
 
02:09
Get proposals and quotes for your private or corporate event from qualified event service, product and venue providers by filling in ONE quick form: http://bit.ly/2wA6nA0 TRANSCRIPT: When it comes to planning an event, online searches often result in a tsunami of unverified information that is hard to unravel. Fortunately help is at hand. Now you can find the best event services, products, and venues faster than ever before with EventerQuote/RFP - Eventerprise.com’s automated request for proposal system. Submit one online form and get multiple proposals or quotes from transparently reviewed event suppliers - fast. EventerQuote/RFP gives you 2 options for submitting your request: The Quick option allows you to give a straightforward breakdown of what you require for your event, including basics like event date, location, number of guests, and your budget. Use it for birthday parties, anniversaries and other smaller private functions. The Detailed option allows you to give a full breakdown of all the elements you require for your event, be it caterers, rentals, entertainment. The sky’s the limit. This option is most suited for corporate events, exhibitions, public events and larger private functions. [What you need to know about EventerQuote/RFP] - on screen **bolded words appear on screen, no voice over It’s free! You don’t need to pay to use EventerQuote/RFP or to receive quotes or proposals It’s fast! It only takes a few minutes to complete a form and you only need to do it once. Options for everyone! Choose from an unlimited selection of event suppliers that cover all event categories and geographical locations. Reviewed and rated! Select suppliers with confidence based on verified ratings and reviews from previous clients. Discover new suppliers! Find event suppliers that you may not necessarily find on search engines. Qualified suppliers only! Handy filters make sure you don’t waste time with unqualified service providers. Say goodbye to event planning stress by finding the right suppliers faster than ever before with EventerQuote/RFP.
Просмотров: 2010 Eventerprise.com
How To Create Request Templates in ServicePRO
 
05:41
Request Templates promote consistency within your Service Desk. This video shows how to create Quick Request Templates within ServicePRO Enterprise Work Management Software. For more information visit: www.ServicePRO.solutions
Просмотров: 390 ServicePRO
Advanced JAX-RS 24 - Implementing REST API Authorization
 
12:16
Access the full course here: https://javabrains.io/courses/javaee_advjaxrs Let's implement Basic Auth by using a Security Request Filter and have clients login using a user ID and password.
Просмотров: 58520 Java Brains